Stephen Hewitt
Gaithersburg,MD
Summary
Resourceful Customer Service Associate known for productivity and efficient task completion. Possess specialized skills in conflict resolution, communication, and time management, which enable success in fast-paced environments. Excel at using empathy, patience, and active listening to address customer needs and foster positive experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Home Depot
Gaithersburg, MD
09.2024 - Current
- Utilized inventory databases to provide accurate product recommendations for customers
- Maintained sales records and analyzed purchase trends to enhance forecasting strategies.
- Demonstrated active listening skills, effectively addressing customer questions and complaints.
- Suggested tailored product solutions based on specific customer needs.
Business Services & Event Planning Intern
Worksource Montgomery
Wheaton, MD
02.2024 - 08.2024
- Analyzed business process data to enhance the 'Priority Hire List,' achieving a 5% increase in placements.
- Developed reports on program effectiveness, promoting data-driven decisions for leadership.
- Maintained CRM database for accurate record-keeping and tracking outreach efforts
- Welcomed guests at events, providing essential information regarding event details.
- Executed administrative tasks, including data entry and document preparation, as required.
Seasonal Associate
Amazon Delivery Station
Rockville, MD
11.2023 - 01.2024
- Utilized warehouse management software to scan and organize over 12,000 packages, improving accuracy and shipment.
- Resolved customer order-related discrepancies using data-tracking tools.
- Collaborated with team members to achieve daily production goals
Package Handler
FedEx Grounds
Gaithersburg, MD
04.2023 - 08.2023
- Sorted and routed 6,000 packages daily, ensuring logistics accuracy.
- Achieved 90-day incident-free milestone by collaborating with management to enhance efficiency and safety.
- Utilized computer systems for tracking orders, label printing, and report preparation.
Education
Associate of Arts - Business Administration
Montgomery College
Rockville, MD05-2027
Skills
- Customer service
- Team collaboration
- Strategic planning
- Organizational skills
- Event coordination
- Microsoft Office proficiency
- Business communication
- Data entry
Personal Information
Title: Administrative Assistant | Aspiring Business Analyst
Timeline
Customer Service Associate
Home Depot
09.2024 - Current
Business Services & Event Planning Intern
Worksource Montgomery
02.2024 - 08.2024
Seasonal Associate
Amazon Delivery Station
11.2023 - 01.2024
Package Handler
FedEx Grounds
04.2023 - 08.2023
Associate of Arts - Business Administration
Montgomery College
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