Stephen Hoegenauer
McKinney,TX
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
7
7
years of professional experience
Work History
F&I Manager
Honda Cars of McKinney
McKinney, Texas
08.2025 - 03.2026
- Managed finance and insurance processes for customer vehicle purchases.
- Developed tailored financing solutions to meet customer needs.
- Coordinated with lenders to secure competitive loan terms.
- Educated customers on warranty options and service contracts.
- Maintained compliance with finance regulations and dealership policies.
Xchange Manager
Honda Cars of McKinney
McKinney, Texas
01.2025 - 08.2025
- Educated clients on vehicle features and financing options available.
- Developed strong relationships with customers to enhance their buying experience.
- Utilized CRM software to track sales leads and customer interactions efficiently.
- Provided excellent customer service by addressing inquiries and resolving concerns promptly.
- Managed project timelines and milestones for successful implementation of changes.
- Created detailed documentation for change procedures and best practices.
- Provided mentorship to junior team members on change management techniques.
- Collaborated with senior leadership to develop a vision and plan for successful implementation of changes.
Sales Representative
Honda Cars of McKinney
Mckinney , TX
07.2023 - 01.2025
- Developed strong relationships with customers to enhance their buying experience.
- Educated clients on vehicle features and financing options available.
- Utilized CRM software to track sales leads and customer interactions efficiently.
- Provided excellent customer service by addressing inquiries and resolving concerns promptly.
Sales Representative
AutoPark Dallas
Lewisville, TX
10.2021 - 07.2023
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Created successful strategies to develop and expand customer sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Sales Representative
Mainstream Business Solutions
Carrollton, TX
02.2021 - 07.2021
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Account Manager
ChromeLot
Mckinney , Texas
01.2019 - 02.2021
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
Education
High School Diploma -
The Classes At Town North
Richardson 05.2019
Skills
- Inside and Outside Sales
- Relationship Selling
- On-Site Product Demonstrations
- Post-Sales Support
- Product and Service Knowledge
Proficient In:
- Desk Manager (DMS)
- Frazier (DMS)
Timeline
F&I Manager
Honda Cars of McKinney
08.2025 - 03.2026
Xchange Manager
Honda Cars of McKinney
01.2025 - 08.2025
Sales Representative
Honda Cars of McKinney
07.2023 - 01.2025
Sales Representative
AutoPark Dallas
10.2021 - 07.2023
Sales Representative
Mainstream Business Solutions
02.2021 - 07.2021
Account Manager
ChromeLot
01.2019 - 02.2021
High School Diploma -
The Classes At Town North