Stephen Jordan
Dallas,TX
Summary
Dedicated public sector professional with progressive leadership experience in municipal government, parks and recreation, and community engagement. Skilled in strategic planning, operational management, cross-department collaboration, and public service delivery. Proven ability to lead complex initiatives, develop organizational improvements, and build strong partnerships with internal and external stakeholders. Committed to advancing innovative, customer-focused programs that enhance community quality of life while preparing for executive leadership within local government.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Special Events Coordinator
City of Dallas
Dallas, TX
10.2025 - Current
- Lead planning and execution of major public events, ensuring compliance with city policies, safety standards, and operational requirements across multiple departments.
- Coordinated with internal teams, external agencies, vendors, and community partners to ensure seamless event logistics and promote accessible, resident-centered service delivery.
- Managed site operations, staffing, communications, and after-action evaluations to enhance community engagement and support continual improvement across city programs.
- Developed and refined event procedures, documentation, and operational workflows to increase consistency and support long-term departmental improvement.
Real Estate Agent
Keller Williams Dallas Preston Road
Dallas, TX
10.2024 - Current
- Conducted in-depth market analysis and developed strategic pricing strategies, staging and marketing properties to maximize buyer interest.
- Facilitated residential and commercial real estate transactions, achieving seamless negotiations and high client satisfaction.
- Utilized real estate CRM platforms (Zillow, MLS, Salesforce) to effectively manage client relationships and enhance communication.
- Monitor market trends to provide valuable insights for clients.
Private Events Bartender
Summer House on the Lake, Disney World
Orlando, FL
08.2023 - 11.2024
- Coordinated administrative support for team of 20+ employees, managing calendars, expense reports, and meeting logistics to enhance team efficiency.
- Trained and mentored new employees, ensuring adherence to company policies and service standards to maintain high-quality service.
- Provided exceptional customer service for private events of 60 to 400 guests, contributing to guest satisfaction and repeat business.
- Adhered to allergy and safety protocols at Walt Disney World to ensure guest well-being.
Lead Bartender and Trainer
Night Owl Entertainment
Macon, GA
09.2022 - 09.2023
- Increased business revenue by 40% within the first six weeks of employment.
- Created specialty cocktails and streamlined bar operations to enhance customer experience.
- Expanded customer base and increased social media engagement by 35% through targeted marketing initiatives.
- Programmed and operated POS systems to accurately track revenue.
Associate Director and Master Coach
Prostyle Volleyball Academy
Warner Robins, GA
04.2021 - 07.2023
- Recruited top talent to build high-performing athletic teams.
- Trained athletes in advanced volleyball skills, enhancing both offensive and defensive play effectiveness.
- Managed player and parent interactions to cultivate a supportive and positive team environment.
- Facilitated meetings to ensure alignment between coaches, players, and parents.
- Organized and oversaw recreational activities, fostering team cohesion and engagement.
Private Events Manager
Mainsail Lodging & Development
Macon, GA
01.2021 - 01.2022
- Coordinated large-scale events (300+ attendees) with event coordinator, food and beverage manager, and executive chef to deliver seamless experiences.
- Enhanced guest experiences by fulfilling customer requests and executing work orders promptly.
- Resolved conflicts efficiently, leveraging problem-solving skills and hospitality expertise to maintain high service standards.
Key Manager and Training Coordinator
Outback Steakhouse
Macon, GA
01.2020 - 01.2022
- Developed and managed weekly team schedules to optimize staffing and meet operational needs.
- Resolved guest concerns and complaints, enhancing overall guest satisfaction.
- Ensured compliance with health, safety, and sanitation regulations, safeguarding guest and staff well-being.
Certified Trainer
Buffalo Wild Wings
Macon, GA
06.2017 - 03.2020
- Led training programs to optimize staff knowledge and service quality.
- Streamlined bar operations, enhancing service delivery and team productivity.
- Managed special events, increasing attendance and guest interaction.
- Handled cash management, ensuring accuracy of bank deposits and financial reporting.
Education
Doctor of Public Administration -
Valdosta State University
Valdosta, GA08-2026
Master of Business Administration - Business Analytics And Financial Management
Valdosta State University
Valdosta, GA07-2026
Bachelor of Business Administration - General Business
Valdosta State University
Valdosta, GA05-2025
Skills
- Event Logistics Coordination
- Event logistics management
- Event Planning Oversight
- Timeline Management
- Community Engagement Strategy
- Vendor Relationship Management
- Strategic marketing
- Social media marketing
- Real estate CRM
- Market Pricing & Analysis
- Team leadership
- Conflict resolution
Certification
- Certified Parks and Recreation Professional, National Recreation and Park Association, 01/01/26
- Graduate Certification in Business Analytics - Valdosta State University
- Graduate Certification in Business Fundamentals - Valdosta State University
- Graduate Certification in Financial Management - Valdosta State University
- Texas Real Estate License
- TABC Certification
- Texas Food Handler Certification
- Cicerone Certified Beer Server
- SafeSport Certified
- IMPACT Certification
- Georgia & Florida Alcohol Handler Licenses
Timeline
Special Events Coordinator
City of Dallas
10.2025 - Current
Real Estate Agent
Keller Williams Dallas Preston Road
10.2024 - Current
Private Events Bartender
Summer House on the Lake, Disney World
08.2023 - 11.2024
Lead Bartender and Trainer
Night Owl Entertainment
09.2022 - 09.2023
Associate Director and Master Coach
Prostyle Volleyball Academy
04.2021 - 07.2023
Private Events Manager
Mainsail Lodging & Development
01.2021 - 01.2022
Key Manager and Training Coordinator
Outback Steakhouse
01.2020 - 01.2022
Certified Trainer
Buffalo Wild Wings
06.2017 - 03.2020
Doctor of Public Administration -
Valdosta State University
Master of Business Administration - Business Analytics And Financial Management
Valdosta State University
Bachelor of Business Administration - General Business
Valdosta State University