Stephen Laws

Work History

Burg Steakhouse

11.2021 - Current

Cultivated warm relationships with regular customers.
Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.

River Rat Hartford

05.2009 - Current

Ensured timely completion of administrative tasks such as digital waivers, incident reports, and trip logs.
Led groups of varying sizes and skill levels down challenging river routes, adapting guiding techniques to suit each group''s abilities.
Cultivated a supportive team dynamic among fellow guides through effective communication and collaboration during busy periods.
Demonstrated commitment to environmental stewardship by educating guests about local ecosystems and Leave No Trace principles during trips.
Conducted thorough equipment inspections for optimal safety and performance on every trip.
Enhanced client satisfaction by providing excellent guidance and safety instructions during rafting trips.
Collaborated with management to develop new rafting excursion offerings tailored to specific client interests.
Upheld high standards of professionalism while fostering a fun, engaging environment for guests on rafting adventures.

Texas Roadhouse Restaurant

02.2015 - 03.2020

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.