Golf, bass fishing and family trips
Stephen Lesieur
Claims-Mgmt-Adjusting CSL-Assoc Mgr
Orangevale,CA
Summary
Motivated claims leader with demonstrated knowledge of the insurance industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 20 years of experience in field and ready to take on challenging, growth-oriented role with National General.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Claims-Mgmt Adjusting CSL-Assoc Mgr (BSO)
Esurance, Allstate Insurance
Sacramento, CA
10.2021 - Current
- Create best practices, training modules for company employees and to ensure that company results are maximized.
- Perform monthly audits and provide feedback.
- Conduct monthly one-on-one meetings and weekly huddles with staff members to discuss handling trends, address training obstacles and opportunities and ensure goals are being met.
- Manage subrogation, arbitration and claims assignments to drive effective outcomes, leveraging systems and processes and being mindful of expenses.
- Support the claims organization while adhering to our service level agreements.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated report data to proactively adjust and enhance operations.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Deliver mid year and end of year performance reviews.
Claims-Mgmt Adjusting CSL-Mgr (Salvage)
Esurance, Allstate Insurance
Sacramento, CA
07.2017 - 09.2021
- Manage holistic inventory of salvage vehicles to drive effective outcomes, leveraging state specific methods and processes while being mindful of expenses.
- Manage Recycled Rides Program and maintain relationships with third party vendors.
- Perform monthly audits and provide feedback.
- Conduct monthly one-on-one meetings and weekly huddles with staff members to discuss handling trends, address training obstacles and opportunities, and to ensure goals are being met.
- Conduct mid year and year end reviews with staff.
- Developed metrics for salvage objectives, supporting key inventory results.
- Developed strategic plans for day-to-day operations.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Onboarded new employees with training and new hire documentation.
- Evaluated report data to proactively adjust and enhance operations.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving salvage inventory reduction.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Cross-trained existing employees to maximize team agility and performance.
Claims Systems Analyst
Esurance, Allstate Insurance
Sacramento, CA
01.2012 - 06.2017
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Lead analyst responsible for defect management.
- Improved claims system by adding new features and infrastructure.
- Diagnosed, troubleshot and resolved network and system problems
- Resolved malfunctions with systems and programs through troubleshooting.
- Provided client support on system operation and troubleshooting.
- Supported system developers via user acceptance testing and documentation.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Collaborated with developers and business analysts in developing testing plans.
Claims Advocate
Esurance, Allstate Insurance
Sacramento, CA
01.2004 - 01.2012
Claims Generalist
Progressive Insurance
01.2002 - 01.2004
Personal Banker
Wells Fargo
01.2001 - 01.2002
Licensed Securities Associate
ETRADE Securities
01.1997 - 01.2001
Education
Bachelor - Organizational Communications
California State University
01.2006 - 01.2010
Skills
Operations management
Accomplishments
Reduced salvage inventory to just over 5000 lots from over 7500.
Managed Esurance Recycled Rides and gifted over 15 vehicles.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claims-Mgmt Adjusting CSL-Assoc Mgr (BSO)
Esurance, Allstate Insurance
10.2021 - Current
Claims-Mgmt Adjusting CSL-Mgr (Salvage)
Esurance, Allstate Insurance
07.2017 - 09.2021
Claims Systems Analyst
Esurance, Allstate Insurance
01.2012 - 06.2017
Bachelor - Organizational Communications
California State University
01.2006 - 01.2010
Claims Advocate
Esurance, Allstate Insurance
01.2004 - 01.2012
Claims Generalist
Progressive Insurance
01.2002 - 01.2004
Personal Banker
Wells Fargo
01.2001 - 01.2002
Licensed Securities Associate
ETRADE Securities
01.1997 - 01.2001
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