Stephen Liby
Chandler,AZ
Summary
Proven track record in enhancing client satisfaction and exceeding sales targets, notably at Yelp, where innovative sales strategies and strong client relations were key. Expert in contract negotiation and property marketing, coupled with a tech-savvy mindset and exceptional problem-solving skills. Achieved significant business growth through effective teamwork and collaboration.
Overview
19
19
years of professional experience
Work History
Realtor
Self-employeed
04.2018 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
Elite Account Executive 3 (Sales)
Yelp
03.2011 - 03.2019
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Executed successful sales strategies to convert leads into customers.
Inspector (Sales)
Terminix Pest Control
08.2008 - 03.2011
- Prepared reports detailing findings of inspections, investigations, and tests.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased upselling opportunities by actively listening to clients'' concerns and presenting alternative products or services as viable solutions.
- Assisted colleagues in closing deals when necessary, leveraging strong interpersonal skills to build rapport quickly even with new contacts.
Managing Partner
United Studios Of Self Defense
08.2005 - 08.2008
- Negotiated contracts with clients, securing profitable partnerships for the company.
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Provided feedback and corrections to improve students' skills and techniques.
- Fostered a positive learning environment by promoting respect, self-discipline, and teamwork among students.
- Handled administrative tasks related to class scheduling, attendance tracking, billing management, ensuring smooth operations within the dojo or studio setting.
Education
Bachelor of Science - Marketing
University of Nevada - Las Vegas
Las Vegas, NV04.2004
Skills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Property Marketing
- Database Management
- Tech-savvy mindset
- Business Development
- Sales negotiation
- Staff Management
- Teamwork and Collaboration
- Problem-solving skills
- Goal-Oriented
- Reliable and punctual
Timeline
Realtor
Self-employeed
04.2018 - Current
Elite Account Executive 3 (Sales)
Yelp
03.2011 - 03.2019
Inspector (Sales)
Terminix Pest Control
08.2008 - 03.2011
Managing Partner
United Studios Of Self Defense
08.2005 - 08.2008
Bachelor of Science - Marketing
University of Nevada - Las Vegas
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