Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Lorren

Vancouver,USA

Summary

I am a dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

10
10
years of professional experience

Work History

Service Advisor

Dick Hannah Acura
Portland, OR
04.2023 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Coordinated vehicle maintenance schedules to optimize service department workflow and minimize wait times.
  • Assisted customers in understanding service options, enhancing overall satisfaction and loyalty.
  • Maintained accurate records of customer interactions and service histories to ensure seamless follow-ups.
  • Trained new staff on service processes and customer engagement techniques, fostering team development.

Service Manager

Roger Kehdi Mitsubishi
Tigard, Oregon
07.2022 - Current
  • Oversaw daily schedules and team activities through morning meetings with shop personnel.
  • Interviewed, hired and mentored service technicians to meet customer needs.
  • Managed work orders, employee timecards and warranty approvals.
  • Trained and mentored technicians to deliver superior service with focus on quality and safety.

Assistant Service Manager

Toyota of Portland
Portland, Oregon
06.2021 - 06.2022
  • Monitored repair progress and contacted customers regarding delays or cost increases.
  • Developed competitive price estimates detailing labor and parts requirements.

Assistant Service Manager

Toyota of Tri Cities
Kennewick, Washington
01.2020 - 05.2021

Assistant Service Manager

Herzog-Meier Volkswagen
Beaverton, Oregon
06.2016 - 12.2019

Education

Bachlors Degree - Automotive Managment

Walla Walla University
College Place, Washington
07.2014

Skills

  • Team leadership
  • Warranty claims process management
  • Hospitality and accommodation
  • Strong work ethic
  • Service documentation
  • Multitasking and organization

Timeline

Service Advisor

Dick Hannah Acura
04.2023 - Current

Service Manager

Roger Kehdi Mitsubishi
07.2022 - Current

Assistant Service Manager

Toyota of Portland
06.2021 - 06.2022

Assistant Service Manager

Toyota of Tri Cities
01.2020 - 05.2021

Assistant Service Manager

Herzog-Meier Volkswagen
06.2016 - 12.2019

Bachlors Degree - Automotive Managment

Walla Walla University