Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Stephen Martinez

St Louis,MO

Summary

Dynamic Store Manager with a proven track record at Tempur-Pedic North America, LLC, excelling in customer service and employee training. Achieved sales goals through effective problem-solving and innovative sales strategies, enhancing customer satisfaction and driving revenue growth. Expertise in product knowledge and a commitment to team success define my professional approach. Customer satisfaction with a 5 out of 5-star review on Google Reviews under Sleep Outfitters Outlet, Overland Park, KS.

Overview

15
15
years of professional experience

Work History

Store Manager

Tempur-Pedic North America, LLC - Sleep Outfitters
Overland Park , KS
10.2014 - 05.2025
  • Monitored inventory levels and placed orders to restock shelves.
  • Maintained accurate records of employee performance reviews.
  • Resolved customer complaints in a timely manner.
  • Assisted customers through every step of the sales process to match the customers with their individual sleep needs.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered customer inquiries regarding product features, availability, and pricing.
  • Provided training on how to use our products for both internal staff and external customers.
  • Adhered to company policies and procedures when dealing with customers.
  • Meet or exceed monthly goals, including accessories, sales totals, and Google reviews.

Sales Associate

Nebraska Furniture Mart
Kansas City, KS
11.2010 - 09.2014
  • Assisted customers with product selection, sizing and styling.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Attended weekly team meetings to review performance goals and objectives.
  • Upsold additional items based on customer interests and needs.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Ticketed, arranged and displayed merchandise to promote sales.

Education

High School Diploma -

Odessa High School
Odessa, MO
05-2001

Some College (No Degree) - General Studies

Johnson County Community College
Overland Park, KS

Skills

  • Employee training
  • Customer service
  • Sales strategies
  • Product knowledge
  • Problem-solving
  • Sales promotions
  • Store opening and closing
  • Customer service management

Professional References

  • Michael Moore: Sales Manager @ Continental Siding 816-200-6326
  • Bobby Hauser: VP Regional Sales @ Tempur-Pedic USA 913-265-2872
  • Whitney White: Former District Manager @ Sleep Outfitters Outlet 816-572-278

Timeline

Store Manager

Tempur-Pedic North America, LLC - Sleep Outfitters
10.2014 - 05.2025

Sales Associate

Nebraska Furniture Mart
11.2010 - 09.2014

High School Diploma -

Odessa High School

Some College (No Degree) - General Studies

Johnson County Community College

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