Stephen Matri
Concierge
Waldwick,NJ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
39
39
years of professional experience
Work History
Concierge
Valet King
04.2022 - Current
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services,supervising package and food delivery and activities.
Real Estate Sales Agent and Manager
Coldwell Banker Real Estate LLC
01.1985 - 04.2016
- Increased property sales by providing exceptional customer service and conducting thorough market analysis.
- Negotiated favorable deals for clients by establishing strong relationships with property owners and developers.
- Expanded client base by consistently following up on potential leads and maintaining a positive professional image.
- Maintained extensive knowledge of the local real estate market trends to provide accurate advice to clients.
- Assisted clients in navigating the complex process of buying or selling properties, ensuring smooth transactions.
- Collaborated with other real estate agents to maximize exposure for listed properties and reach prospective buyers efficiently.
- Conducted open houses to showcase available properties and generate interest from potential buyers.
Education
Bachelor of Arts - Business Administration And Management
Sullivan County Community College
Loch Sheldrake, NY06.1980
Skills
- Transportation Coordination
- Reservation Coordination
- Vendor Interaction
- Customer Service
- Guest Relations
- Guest Experiences
- Training and Mentoring
- Guest Services
- Telephone Etiquette
- Exceptional communication
- Discreet confidentiality
- Strong work ethic
- Polite telephone etiquette
- Outstanding customer service
- Effective problem-solving
- Professional demeanor
- Active listening
- Reliable punctuality
Timeline
Concierge
Valet King
04.2022 - Current
Real Estate Sales Agent and Manager
Coldwell Banker Real Estate LLC
01.1985 - 04.2016
Bachelor of Arts - Business Administration And Management
Sullivan County Community College
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