Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Stephen Merritt

Seattle

Summary

Dynamic professional with experience at PCC Community Markets, excelling in cash handling and customer service excellence. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Recognised for boosting sales potential by promoting loyalty programs and delivering personalized service, ensuring a welcoming shopping experience.

Overview

20
20
years of professional experience

Work History

Cashier

PCC Community Markets
Seattle
09.2022 - 03.2025
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Greeted customers promptly and responded to questions.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Boosted customer satisfaction levels by going extra mile to personalise service for each customer.
  • Answered phone calls to assist customers with questions and orders.
  • Processed returned merchandise by strictly following store return and exchange procedures.

Manager

The UPS Store 4335
Seattle
11.2004 - 07.2022
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Custom-packed and shipped sundry items for domestic and international receiving.
  • Received and distributed packages and mail for clients.
  • Maintained good relationships with USPS carriers for clear communication.
  • Coordinated damage claims with UPS, both locally and internationally.
  • Designed and printed business solutions for small business clients.
  • Interviewed potential hires and trained new associates.
  • Ordered and stocked shipping and office supplies.
  • Made sure store was clean and orderly daily for our clients.

Education

Bachelor of Arts - Theatre

University of Washington
Seattle, WA
06-1995

Skills

  • Point-of-sale operation
  • Cash handling and payment processing
  • Product knowledge
  • Order packaging
  • Attention to detail
  • Effective communication
  • Customer service excellence
  • Work ethic and integrity
  • Multitasking and organisation

Custom

  • Stagecraft, Art, Music, Astronomy, Languages, Skiing, and Sports on or in the Water are a few of my passions.

Timeline

Cashier

PCC Community Markets
09.2022 - 03.2025

Manager

The UPS Store 4335
11.2004 - 07.2022

Bachelor of Arts - Theatre

University of Washington

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Stephen Merritt