Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Oldham

Hinesburg

Summary

Dynamic professional with extensive call center experience at Piedmont Natural Gas, excelling in customer focus and complaint handling. Proven ability to enhance customer satisfaction through active listening and empathy. Skilled in CRM software, I streamline processes and deliver impactful results, ensuring high-quality service and fostering repeat business.

Overview

2026
2026
years of professional experience

Work History

CSR

Piedmont Natural Gas
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Waferfab Operator

GLOBALFOUNDRIES
03.2022 - Current
  • Conducted routine quality checks to verify conformance to established standards, minimizing product rejections during final inspection stages.
  • Trained new employees on proper procedures and techniques, fostering a knowledgeable workforce.
  • Ensured cleanroom environment integrity by strictly adhering to cleanliness protocols and guidelines.
  • Operated various wafer fabrication tools, resulting in consistent product output meeting client specifications.

Data Systems Analyst

USAF
05.2002 - 02.2004
  • Streamlined reporting processes by automating tasks using advanced software tools.
  • Implemented data security measures to protect sensitive information and maintain confidentiality.
  • Facilitated data-driven decision-making by delivering accurate analyses that informed strategic planning initiatives.
  • Created customized dashboards that allowed end-users easy access to key performance metrics relevant to their roles within the organization.

Education

Mdsa Maintenance Analysis -

Community College of The Air Force
Montgomery, AL

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software

Timeline

Waferfab Operator

GLOBALFOUNDRIES
03.2022 - Current

Data Systems Analyst

USAF
05.2002 - 02.2004

CSR

Piedmont Natural Gas

Mdsa Maintenance Analysis -

Community College of The Air Force

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Stephen Oldham