Stephen Oliviero
Spring Branch,TX
Summary
Driven sales professional with a proven track record at Prime Communications AT&T, adept in enhancing customer loyalty and maximizing sales through personalized recommendations and upselling techniques. Excels in verbal communication and technical skills, significantly improving customer satisfaction and engagement. Demonstrates exceptional ability in handling customer complaints and leveraging product knowledge for tailored solutions. Dedicated Retail Sales Consultant skilled at leveraging market data, competitive insights and analytics to maximize profitability. Highly skilled at stepping in and working in various departments to provide top-notch customer service wherever needed.
Overview
4
4
years of professional experience
Work History
Retail Sales Consultant
Prime Communications AT&T
02.2022 - 07.2024
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Maximized sales revenue through personalized recommendations and upselling techniques.
Sales Representative
Vape Away
01.2020 - 01.2022
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Streamlined sales process, reducing time from lead to close.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
Associate of Arts - Business Administration
Northeast Lakeview
San Antonio05.2020
Skills
- Customer Satisfaction
- Verbal Communication
- Technical skills
- Sales Development
- Upselling strategies
- Handling Customer Complaints
- Customer Engagement
- Phone Etiquette
- Money Handling
- Product Knowledge
- Suggestive Selling
- Product Promotions
Timeline
Retail Sales Consultant
Prime Communications AT&T
02.2022 - 07.2024
Sales Representative
Vape Away
01.2020 - 01.2022
Associate of Arts - Business Administration
Northeast Lakeview
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