Stephen Parks Anderson
Upper Marlboro,MD
Summary
As a Hardware Technician with over five years of experience with MedStar Health, I have made a significant impact by deploying and configuring hardware for various projects, such as the MedStar Georgetown University Hospital Pavillion project and the MedStar Zebra Refresh projects. I excel in managing hardware deployments, overseeing printer orders, and providing technical support. My expertise includes setting up new devices, ensuring seamless operation of technology resources, and collaborating effectively with cross-functional teams.
Overview
6
6
years of professional experience
Work History
IT Technician
Medstar/TEKsystems
Hyattsville, MD
06.2025 - Current
- Led the deployments of various refresh projects replacing Fujitsu scanners, Toshiba copiers, and Zebra handheld devices
- Configured and maintained network copiers, enhancing connectivity for users across multiple departments.
- Worked with other support teams to resolve issues that arose during hardware refreshes.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Trained staff on new software applications, facilitating seamless transitions and improved user competency.
Hardware Technician
MedStar/TEKsystems
01.2024 - 01.2025
- - Support all non-clinical IT tickets for Verstandig Pavilion
- - Round the hospital departments to provide technical support
- - Collaborate with Medconnect Printing team for new printer orders
- - Ensure creation and testing of backend print queues before device deployment
Hardware Technician
MedStar/TEKsystems
01.2022 - 12.2023
- - Deployed and configured hardware for MedStar Refresh project, swapping desktops to Capsa wall arms and replacing Capsa m38 carts with Capsa Trio carts
- - Managed deployment and configuration of Zebra ZQ610 label printers and Zebra DS8178 barcode scanners for AP Specimen project across multiple hospitals
- - Oversaw deployment of Zebra ZD410 desktop printers and DS8108 handheld scanners for Ambulatory PPID project, providing on-site support for go-lives
- - Executed hardware deployment of monitors, desktops, Capsa Trio carts, printers, RFID readers, and scanners at Verstandig Pavilion, Georgetown University Hospital.
PC Technician
MedStar/TEKsystems
08.2021 - 01.2022
- - Updated computers and set up new laptops and Macs for the semester
- - Monitored ticket queues and offered walk-in support for printer, software, and hardware problems
- - Provided technical assistance for networking and troubleshooting tasks
- - Implemented system upgrades and conducted regular maintenance tasks
- - Ensured seamless operation of technology resources throughout the organization
PC Technician
MedStar/TEKsystems
04.2021 - 07.2021
- - Deployed hardware for multiple projects within Medstar Health
- - Led the transition of maternity wards from the Perigen to FetaLink system
- - Built carts, imaged computers, configured fetal monitors, and installed printers and scanners for MedConnect IT team
- - Upgraded phones at Georgetown University Hospital from TC51 to TC52
- - Configured CCE v4 for Harbor Hospital.
Helpdesk Technician
MedStar/TEKsystems
03.2020 - 11.2020
- - Facilitated the onboarding process for the Cherwell Epic system at the University of Maryland Medical Systems
- - Responded to client error calls, documented tickets, and directed them to on-site technicians or specialists
- - Provided assistance in troubleshooting technical issues and resolving them efficiently
- - Ensured seamless communication between clients, technicians, and specialists for prompt issue resolution
Education
High School Diploma -
Nothern High School
Owings, MD06-2016
Skills
- Hardware deployment
- Hardware configuration
- Printer management
- Technical support
- Device setup
- Collaboration with cross-functional teams
- Software configuration
- IT documentation
- User training
- Microsoft windows and office
- Remote technical support
- Hardware diagnostics
Timeline
IT Technician
Medstar/TEKsystems
06.2025 - Current
Hardware Technician
MedStar/TEKsystems
01.2024 - 01.2025
Hardware Technician
MedStar/TEKsystems
01.2022 - 12.2023
PC Technician
MedStar/TEKsystems
08.2021 - 01.2022
PC Technician
MedStar/TEKsystems
04.2021 - 07.2021
Helpdesk Technician
MedStar/TEKsystems
03.2020 - 11.2020
High School Diploma -
Nothern High School