Margaret Peffer
Olmsted Falls,Ohio
Summary
Professional with expertise in end-to-end project management, specializing in risk identification and mitigation. Proven track record of meeting milestones and managing deliverables in fast-paced environments. Strong organizational skills and attention to detail, with a commitment to high-quality work and customer satisfaction. Effective communicator with a proactive approach to problem-solving and team collaboration.
Overview
29
29
years of professional experience
Work History
Project Specialist
Barrette Outdoor Living
Middleburg Hts, OH
08.2016 - Current
- Work closely with Lowe's and Home Depot personnel, along with internal Account Representatives, on estimating installation projects for related fencing and railing materials offered by Barrette.
- Assisted customers with product selection, ordering, and technical support.
- Track orders from start to finish to ensure timely delivery of materials.
- Assist external and internal customers with product knowledge and support.
- Provide superior customer service support for all Barrette customers.
Customer Service Representative
Barrette Outdoor Living
Middleburg Hts, OH
10.2013 - 08.2016
- Assisted customers with product inquiries and order placements.
- Trained new employees on customer service protocols and systems.
- Answered customer inquiries and provided accurate information regarding customer orders.
Consultant
Multicolor, Europe
Olmsted Falls, Ohio
04.2003 - 06.2009
- Conducted regular audits to ensure accurate stock levels and compliance.
- Coordinated inventory, stocking and ordering.
- Participated in physical inventory counts to keep information accurate and current.
Color Features Specialist
Sherwin-Williams
Cleveland, Ohio
12.1996 - 03.2003
- Managed inventory levels for paint coatings color features.
- Monitored delivery schedules to ensure timely receipt of goods or services.
- Evaluated bids from vendors and selected the most suitable one based on quality, price and delivery terms.
- Coordinated with various departments to determine supply needs.
- Managed inventory levels of color features in order to avoid stock outs.
- Worked closely with print and coatings vendors on replenishment orders.
Education
See Skills Above
Skills
- Experienced in SAP
- Extensive work history with Lowe's and Home Depot
- Excel familiar
- Technical support
- Dependable
- Excellent communication and interpersonal skills
- Attention to detail
- Superior customer service
- Ability to multitask
- Excellent organizational skills
Timeline
Project Specialist
Barrette Outdoor Living
08.2016 - Current
Customer Service Representative
Barrette Outdoor Living
10.2013 - 08.2016
Consultant
Multicolor, Europe
04.2003 - 06.2009
Color Features Specialist
Sherwin-Williams
12.1996 - 03.2003
See Skills Above
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