Stephen Rauso
Mesa,AZ
Summary
Proven leader in sales management, adept at objection handling and associate coaching, significantly enhanced customer satisfaction and sales outcomes at Giant RV. Expert in solution selling and negotiation, driving team performance and revenue growth through effective training and relationship selling. Achieved consistent sales objectives, fostering a culture of success and improvement.
Overview
18
18
years of professional experience
Work History
Senior Sales Associate
La Mesa RV
02.2020 - Current
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
General Sales Manager
Sunset Rv
02.2013 - 11.2019
- Developed and implemented comprehensive salesperson training program.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
General Sales Manager
Giant RV
10.2006 - 09.2012
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Upheld company policies and implemented standards fairly.
- Attended industry events and conventions to expain sales opportunities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Associate of Arts - Business Administration
Suffolk County Community College
Selden, NY06-1991
Skills
- Objection handling
- Cold-calling
- Management
- Solution selling
- Negotiation expertise
- Sales closing
- Associate coaching
- Relationship selling
Accomplishments
I developed a safety device and was issued a U.S. Patent for the inherent dangers of broken wood bats in MLB.
- I worked with Dr. James Sherwood and Patrick Drane at the MLB Testing Facility at U-Mass, Lowell Campus.
- Created an approved safety device to contain the fragments of a shattered bat, without changing the integrity of the game.
Timeline
Senior Sales Associate
La Mesa RV
02.2020 - Current
General Sales Manager
Sunset Rv
02.2013 - 11.2019
General Sales Manager
Giant RV
10.2006 - 09.2012
Associate of Arts - Business Administration
Suffolk County Community College
Similar Profiles
Cesar PrietoCesar Prieto
Detailer at La Mesa RVDetailer at La Mesa RV
William WatersWilliam Waters
CFO at La Mesa RV Center, Inc.CFO at La Mesa RV Center, Inc.
Sally RodriguezSally Rodriguez
Lot Attendant at La Mesa RV CenterLot Attendant at La Mesa RV Center