Stephen Reiff
Tampa,FL
Summary
Proven leader at Chipotle Grill, adept in money handling and fostering customer relations, significantly enhanced store performance and team motivation. Excelled in a fast-paced environment, achieving the prestigious level of restaurateur within 3 months. Expert in product and service knowledge, demonstrating exceptional problem-solving skills and a commitment to quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Chipotle Grill
Tampa, FL
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Within 3 months of assignment, store location achieved level of restrauteur, the highest status of a restaurant in Chipotle.
Shift Manager
Chipotle Grill
Tampa, FL
07.2021 - 10.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
Crew Member
Chipotle Grill
Tampa, FL
02.2020 - 07.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Laundry and Dry Cleaning Assistant
Laundry Mat
Warner Robins, GA
05.2017 - 11.2019
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
- Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
Education
High School Diploma -
Veterans High School
Kathleen, GA05.2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Certification
- ServSafe (Manager) Oct 2023
Timeline
Assistant Manager
Chipotle Grill
10.2023 - Current
Shift Manager
Chipotle Grill
07.2021 - 10.2023
Crew Member
Chipotle Grill
02.2020 - 07.2021
Laundry and Dry Cleaning Assistant
Laundry Mat
05.2017 - 11.2019
High School Diploma -
Veterans High School