Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stephen Russell

Sarasota

Summary

Dynamic hospitality professional with a proven track record at BurgerFi, excelling in staff management and operations. Recognized for enhancing customer satisfaction and training high-performing teams. Skilled in inventory control and fostering a collaborative environment, driving sales and ensuring brand standards are met effectively.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant General Manager

BurgerFi
06.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborate with team to make sure we are holding the brand standard and training the team correctly to drive sales.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Server Trainer

Cooper's Hawk Winery and Restaurant
01.2020 - 06.2023
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Server Shift Leader

Hard Rock Cafe
03.2017 - 01.2020
  • Cultivated warm relationships with new customers to create regulars.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volume.

Education

Associate of Arts - Elementary Education

Eastern Florida State College
Cocoa, FL
05-2014

High School Diploma -

Melbourne High School
Melbourne, FL
05-2012

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development

Certification

Manager Serve Safe Certified

Timeline

Assistant General Manager

BurgerFi
06.2023 - Current

Server Trainer

Cooper's Hawk Winery and Restaurant
01.2020 - 06.2023

Server Shift Leader

Hard Rock Cafe
03.2017 - 01.2020

Associate of Arts - Elementary Education

Eastern Florida State College

High School Diploma -

Melbourne High School

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Stephen Russell