Stephen R Whipp
Tucson,AZ
Summary
Customer Service Representative with 15 years of experience delivering exceptional customer satisfaction and retention. Expertise in providing tailored product recommendations and solutions that consistently exceed expectations. In-depth knowledge of retail dynamics with a focus on driving sales and improving customer experiences. Open to roles that offer greater responsibility in customer-centric environments.
Overview
14
14
years of professional experience
Work History
Sales Associate
The Hartford
Tucson, Arizona
07.2022 - 08.2025
- Assisted customers in selecting insurance products based on individual needs
- Educated clients about coverage options and policy features
- Participated in training sessions to improve product knowledge and sales techniques
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
Operations coach
Agero
Tucson, AZ
08.2019 - 07.2022
- Provide road assistance to members who need help.
- Make outbound calls to services providers to secure service for member.
- Asked closed-ended questions to assess customer needs.
- Provided elevated customer experience to generate a loyal clientele.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Assisted customers promptly and politely via telephone.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Responded to all customer inquiries thoroughly and professionally.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Licensed insurance agent
Geico
Tucson, AZ
10.2015 - 07.2019
- Provide customer support for billing and insurance coverage when needed.
- Answer any general questions and offer any additional coverage and products when applicable.
- Provided elevated customer experience to generate a loyal clientele.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Assisted customers promptly and politely via telephone.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Responded to all customer inquiries thoroughly and professionally.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Technical Support
Sears
Tucson, AZ
04.2013 - 10.2015
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Offer trouble shooting assistance on home appliances and lawn care.
- Suggesting repair tips, sending parts or sending a technician.
Customer service representative
APAC
Tucson, AZ
04.2011 - 04.2013
- Handle billing calls and troubleshoot minor issues for prepaid Verizon phones.
- Provided information and answered small tax questions.
- Scheduled in store appointments when needed.
Education
High School graduate -
Cholla High Magnet School
Tucson, AZ05-2007
Skills
- Customer service and support
- Call center operations
- Problem solving
- Effective communication
- Interpersonal skills
- Conflict resolution
- Attention to detail
- Team collaboration
- Computer proficiency
- Active listening
- Customer orientation
- Quick learning
- Goal achievement
- Credit card processing
- Work ethic
- Multi-line phone management
- MS Windows expertise
- Insurance sales strategies
- Sales performance metrics
- Upselling and cross-selling
Timeline
Sales Associate
The Hartford
07.2022 - 08.2025
Operations coach
Agero
08.2019 - 07.2022
Licensed insurance agent
Geico
10.2015 - 07.2019
Technical Support
Sears
04.2013 - 10.2015
Customer service representative
APAC
04.2011 - 04.2013
High School graduate -
Cholla High Magnet School
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