Stephen Schafer
Fontana,CA
Summary
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise.Adept at enhancing customer satisfaction and loyalty, demonstrated through a successful tenure at Stater Brothers Markets. Excelled in cash handling accuracy and training staff, significantly improving operational efficiency. Skilled in multitasking and prioritizing, I spearheaded initiatives that resolved conflicts professionally, creating a positive shopping environment.
Overview
20
20
years of professional experience
Work History
Key Holder
Stater Brothers Markets
03.2004 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed and assisted stock crew while preforming duties such as any and all over night emergencies.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers with all there over all needs, increasing overall satisfaction.
- Handled difficult situations, under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees in customer service and everyday store operations.
Education
GED -
Zupanic H.S.
Rialto, CA04.1999
Skills
- Customer Service
- Cash Handling Accuracy
- Training and mentoring
- Safety enforcement
- Task Delegation
- Product ordering
- Multitasking and Prioritizing
- Inventory and Stocking
Timeline
Key Holder
Stater Brothers Markets
03.2004 - Current
GED -
Zupanic H.S.
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