Stephen Seaga
Forney,TX
Summary
Results-driven leader with proven expertise in operations management and team development. Achieved substantial sales growth and improved customer satisfaction through strategic initiatives and collaborative marketing. Dedicated to operational excellence and fostering continuous improvement.
Overview
35
35
years of professional experience
Work History
Store Manager
Starbucks
Forney, Texas
03.2025 - Current
- Led daily operations of high-volume store, boosting sales performance and customer satisfaction.
- Managed team of over 25 baristas and supervisors to cultivate culture of excellence.
- Implemented strategic initiatives aligned with corporate standards to enhance team accountability.
- Collaborated with corporate teams to launch new products and marketing campaigns, driving sales growth.
- Analyzed store performance metrics to identify opportunities for improvement.
- Optimized warehouse and inventory processes, increasing accuracy and reducing waste.
- Executed daily operational tasks, including opening, closing, and cash management.
Director of Operations
Green Horizon
Discovery Bay, Jamaica
03.2013 - 12.2024
- Founded Green Horizon Inc. to produce premium Jamaican medical cannabis.
- Oversaw daily facility operations, managing cultivation areas and nursery for optimal performance.
- Ensured compliance with local and international cannabis cultivation regulations.
- Liaised with doctors, patients, and universities to advance medical product research.
- Developed legal framework for licensed cultivators in partnership with Ministry of Agriculture.
- Facilitated transactions, accounting, and maintenance across the organization.
- Streamlined sales process by creating product development database for efficient information access.
- Designed packaging, sales collateral, and promotional materials for trade shows.
General Manager
Sandals Resorts International
Ocho Rios, Jamaica
09.2009 - 12.2012
- Progressed from group loyalty manager to general manager of Sandal Golf & Country Club.
- Provided result-oriented leadership for all course operations of a U.S.G.A. recognized par 71 championship course.
- Led and developed management teams of seven managers and 150 team members.
- Focused on guest satisfaction while reviewing and approving financial data with the course’s financial controller.
- Reviewed and approved annual budgets, including salaries and employee compensation packages.
- Developed revenue models to maximize profitability for the organization.
- Implemented strategies to maintain profitability after closure of Sandals Dunn’s River, which accounted for third largest customer base.
- Conducted business and cost analyses to identify efficiency improvement opportunities.
Regional Revenue Manager
Sandals Resorts International
Montego Bay, Jamaica
01.2008 - 09.2009
- Increased region’s revenue by 7% in the first quarter.
- Managed revenue outlets at four resorts in Ocho Rios Region, optimizing operations and enhancing guest experience.
- Effectively managed, trained & developed Supervisors & outlet Managers, holding them to the highest levels of accountability for their respective departments.
- Ensured the highest quality of training for all team members, reviewed & approved inventory levels to better monitor shrinkage while optimizing merchandise levels & overall productivity.
- Directed marketing initiatives for each outlet, coordinating with local and international suppliers to enhance brand visibility.
- Acted as a catalyst in creating, developing, and launching the Island Routes Adventure Tours.
- Established and launched a new company in partnership with the group, expanding market reach and service offerings.
Group Loyalty Manager
Sandals Resorts International
Montego Bay, Jamaica
01.2006 - 09.2009
- Advanced from regional revenue manager to group loyalty manager, increasing responsibilities.
- Directed loyalty program operations to enhance guest engagement and retention rates.
- Executed loyalty initiatives for 10,000 guests, implementing strategies and events.
- Designed targeted strategies to attract returning guests across 27 hotels on five islands.
- Secured revenue growth of over 40% in Q1, followed by 32% in Q2, 36% in Q3, and 21% in Q4.
- Formulated growth plans for properties while conducting account calls nationwide.
- Analyzed market trends, financial data, and competitive pricing for strategic business decisions.
- Coordinated participation at tradeshows in U.S. and Canada to enhance brand visibility.
Reservations Manager
Ocean Pointe Suites
Tavernier, USA
02.2004 - 12.2005
- Managed front desk staff and reservations, ensuring exceptional customer service through monitoring and training.
- Resolved customer service issues for current and previous guests in a timely manner.
- Oversaw hotel operations as part of manager on duty program to maintain high efficiency.
- Maintained global distribution channels through GDS connectivity for travel agencies.
- Reconciled travel agent commissions and established contracts with various wholesalers and tour operators.
- Conducted market analysis and competitive reviews to enhance profitability and average daily revenue.
Reservations (Sales) Supervisor
Sandals & Beaches Resorts
Miami, USA
06.1997 - 11.2003
- Trained and maintained top-performing team of 25 sales agents and 3 lead agents.
- Served as liaison between Caribbean offices, ensuring accurate daily reservation reporting to COO and CEO.
- Supervised property familiarization trips to Antigua, Bahamas, Jamaica, St. Lucia, and Turks & Caicos.
- Co-hosted VIP and cocktail events with hotel general managers to strengthen partnerships.
- Delivered exceptional customer service to past and present guests, fostering loyalty.
Sales & Customer Service Manager
Circuit City
Pembroke Pines, USA
01.1995 - 06.1997
- Exceeded monthly sales budget through strategic initiatives and effective marketing strategies.
- Delivered exceptional customer service, directly contributing to increased client satisfaction.
- Conducted interviews for new applicants to enhance overall team capabilities.
- Ensured accurate pricing and proper display of products as advertised.
Owner
S. Car Mart Ltd.
Kingston, Jamaica
05.1991 - 10.1994
- Spearheaded sales and promotional initiative, exceeding sales goals by over 39%.
- Managed inventory and security processes to ensure operational accuracy and safety.
- Monitored daily operations with sales director, operations directors, and COO to enhance coordination.
- Supported daily sales and operational functions to maintain workflow efficiency.
- Researched costs and ordered vehicles from overseas to sustain competitive pricing.
Education
Business, Hospitality: studies -
University of the West Indies, Mona
JamaicaSkills
- Inventory and revenue management
- Operational budgeting
- Payroll management
- Inventory forecasting
- Store operations oversight
- Inventory control
- Profit margin optimization
- Financial operations management
- MS Office proficiency
- Retail inventory management
- Database management
- Competitor analysis
- Strategic planning
- Customer relationship management
- Administrative oversight
- Quality assurance
- Hotel operations and event management
- Team building and problem solving
- Communication proficiency
- Customer service excellence
- Sales performance
Affiliations
Jamaican United Relief Association
Volunteer Experience
- Assisted in the creation, implementation process as well as functional aspects of numerous programs designed to provide relief efforts to members of low-income Jamaican communities with various needs.
- Co-Chaired drives alongside JURA that obtained clothing and food through network acquisitions of volunteer donations and fundraising ventures. The proceeds of these donations and ventures were provided to Jamaicans adversely affected by hurricanes and other natural disasters.
Hobbies and Interests
- Former Jamaican Olympic team member (alternative)
- Fishing
- Skeet Shooting
- Sporting Clays
Executive Profile
Highly accomplished dedicated and self-motivated General Manager with Food & Beverage, Operations and exceptional Customer Service qualities. Result-oriented, decisive leader, with proven success in establishing a strong culture of growth and customer service, with the ability to identify new growth opportunities and initiating strong business strategies focusing on driving bottom-line profits. Thrive in dynamically changing environments requiring focused decision-making., Possesses over 30 years of successful experience consulting on multifaceted projects, planning and implementing effective promotional campaigns and Organizational Leadership. Consistently recognized for outstanding contributions and solid reputation for surpassing specified quotas and sales targets. Commended for efficiency, priority management, and communication skills. Computer savvy and familiar with many modern systems and applications.
Timeline
Store Manager
Starbucks
03.2025 - Current
Director of Operations
Green Horizon
03.2013 - 12.2024
General Manager
Sandals Resorts International
09.2009 - 12.2012
Regional Revenue Manager
Sandals Resorts International
01.2008 - 09.2009
Group Loyalty Manager
Sandals Resorts International
01.2006 - 09.2009
Reservations Manager
Ocean Pointe Suites
02.2004 - 12.2005
Reservations (Sales) Supervisor
Sandals & Beaches Resorts
06.1997 - 11.2003
Sales & Customer Service Manager
Circuit City
01.1995 - 06.1997
Owner
S. Car Mart Ltd.
05.1991 - 10.1994
Business, Hospitality: studies -
University of the West Indies, Mona