Directly responsible for the mentorship and development of all managers in my region
Budget oversight and fiscal accountability.
Senior General Manager
True Food kitchen
01.2019 - 01.2023
P&L (food & beverage costs, labor, controllable and uncontrollable expenses, developing and regulating promotions)
Creating / managing budgets and all controllables’
Mentoring and development of all managers and team members
Growth of the business and bottom line
Innovations Liaison
Brand ambassador
Conduct and oversee performance reviews
Manage Vendor relationships
East coast MIT trainer.
Multi-Unit General Manager
Doc B’s Fresh Kitchen
01.2015 - 01.2018
P&L (food & beverage costs, labor, controllable and uncontrollable expenses, developing and regulating promos)
Creating and managing budgets
Mentoring and development of all managers and team members
Growth of the business and bottom line
Creating and facilitating company training manuals
Fluent in Excel/ Posi-touch/ Aloha
Recruiting and training
Maintain a safe, secure and healthy work environment
Quality control and unwavering execution of standards
Growth and continued education for management and all hourly staff members.
General Manager
Marios Osteria / Vivo Partenza
01.2011 - 01.2015
Hiring/scheduling/ training/ maintaining service levels and standards for 72 employees and 3 managers
Maintaining labor budget as well as liquor and food costs
Oversee all day-to-day operations
Manage all liquor and food inventory
Maintain the annual budget and promote growth
Since I have been here, we have grown by an average of 6 ½% each year for 6 years
Growth and continued education for management and all hourly staff members.
Education
Executive Leadership Training -
Moran Inc.
ServSafe
Chicago Responsible Vendor
Hospitality -
Penn State University
01.2006
Skills
Operational Efficiency
Data-driven decision-making
Workforce Planning
Strategic planning and execution
Leadership training
Operations Oversight
Performance Analysis
Team Leadership
Purpose
Advance my career with a company where growth, stability, and a sense of passion for the business are paramount. The love of food, customer service and passion for people are qualities that have successfully elevated my growth within the industry, and I look for a company who shares similar beliefs.
Conclusion
In this business, service is everything. Guests will always return for the service, before returning for the food, it is what creates loyalty and retention. Honesty, integrity, hard work, and a genuine love for this business and for people are core values that I believe in and are fundamentally rooted to my core. There is an extreme passion in everything that I do, and I will never settle for anything less than a positive attitude with 100% effort. To always be learning is to always be moving forward. I am extremely motivated and love to find creative new ways to challenge myself. Communication and listening skills with staff as well as guest relations are paramount for successful retention. I encourage the building of relationships with both guests and staff that will last a lifetime. I love to coach and mentor; it is something that I have found to become a general passion for me as well as fuel to continue my education in order to therefore deliver that information to those I mentor. Coming from a strong math background, I am great with numbers, P&L’s, budgets and labor. My love and passion for this business is mountainous and I cannot wait to see the vision for my future come to fruition before my eyes. What I will bring to your company is a hunger to provide excellence and a yearning to be a contributing factor to the success of your company while remaining humble in all aspects of life.