Stephen Smelski
Batavia,NY
Summary
Attentive Emergency Services Dispatcher bringing 20 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Emergency Services Dispatcher
Genesee County Sheriff's Office
04.2004 - Current
- Enhanced emergency response times by effectively prioritizing and dispatching appropriate resources.
- Streamlined communication between first responders and dispatch center through accurate documentation and clear instructions.
- Reduced caller stress levels by maintaining a calm demeanor during high-pressure situations.
- Provided life-saving instructions to callers with medical emergencies while awaiting paramedic arrival.
- Collaborated closely with law enforcement agencies, providing vital information for ongoing investigations.
Volunteer Firefighter
East Pembroke Fire District
06.1997 - Current
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
- Demonstrated adaptability during crises by adjusting tactics based on changing conditions or new information.
- Assistant Fire Chief for 10 years
Shift Supervisor
Genesee County ARC
03.2002 - 04.2004
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
Education
High School Diploma -
Pembroke Jr/Sr High
Corfu, NY06.1997
Skills
- Information Gathering
- Technical Aptitude
- Time Management
- Assertiveness
- Geographical Knowledge
- Critical Thinking
Certification
Communications Training Officer (CTO)
EMD-Q
ICS-400
Fire Officer 1
Hazmat Incident Command
Fire and Emergency Services Instructor 1
Health and Safety Officer
Several other Fire Service, and Emergency Dispatch Services classes
Timeline
Emergency Services Dispatcher
Genesee County Sheriff's Office
04.2004 - Current
Shift Supervisor
Genesee County ARC
03.2002 - 04.2004
Volunteer Firefighter
East Pembroke Fire District
06.1997 - Current
High School Diploma -
Pembroke Jr/Sr High
Communications Training Officer (CTO)
EMD-Q
ICS-400
Fire Officer 1
Hazmat Incident Command
Fire and Emergency Services Instructor 1
Health and Safety Officer
Several other Fire Service, and Emergency Dispatch Services classes
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