Stephen Vargas Jimenez
The Bronx,NY
Summary
Results-driven Shift Manager with a focus on operational efficiency, team management, and compliance standards. Proven ability to train employees and optimize workflow in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
The Bronx, New York
04.2024 - Current
- Supervised daily operations to ensure efficient workflow and team collaboration.
- Trained new employees on safety protocols and operational procedures.
- Managed inventory levels and restocked supplies.
- Supported team members to meet demands during high-traffic times.
- Inspected work areas regularly for cleanliness and organization standards.
Maintenance Assistant
A&A Company
The Bronx, New York
11.2022 - 07.2023
- Executed routine maintenance on equipment and facilities, enhancing operational readiness.
- Conducted regular inspections of building systems for safety and compliance standards.
- Collaborated with team members to execute preventative maintenance schedules effectively.
- Documented maintenance activities accurately for record-keeping and future reference.
- Supported installation and repair of plumbing, electrical, and HVAC systems to maintain functionality.
- Maintained grounds through lawn care, garbage removal and special services such as tree pruning and removal.
- Restored minor damages to walls, floors, and ceilings, ensuring safe and presentable environments.
Front Desk Receptionist
cemekar plass
dominican republic
03.2021 - 10.2022
- Coordinated appointments and organized calendars to enhance operational efficiency.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Greeted and welcomed guests, providing a friendly first impression.
- Provided assistance to visitors with inquiries and detailed information about services.
- Ensured cleanliness and organization of reception area to uphold professional standards.
Call Center Representative
horatio
dominican republic
02.2021 - 12.2021
- Managed high call volumes efficiently and professionally.
- Provided accurate information to customers regarding products and services.
- Utilized CRM software to track customer inquiries and resolutions.
- Adhered to company policies and procedures to maintain consistency in customer interactions.
- Trained new staff on call handling techniques, enhancing team readiness and service quality.
- Documented customer interactions in company database, ensuring accuracy for future reference.
Education
High School Diploma -
Colegio Montesquieu
Dominican Republic06-2019
Languages - English Language
Uasd
Dominican Republic06-2017
Some College (No Degree) - Flight Attendant
Aeroiasca
Dominican RepublicSkills
- Operations management
- Team management
- Employee training
- Inventory management
- Workflow optimization
- Operational efficiency
- Safety protocols
- Compliance standards
- Preventive maintenance
- Equipment maintenance
- Customer service
- Attention to detail
- Problem solving
- Effective communication
- Verbal and written communication
Languages
Spanish
Full Professional
English
Professional
Timeline
Shift Manager
McDonald's Restaurant
04.2024 - Current
Maintenance Assistant
A&A Company
11.2022 - 07.2023
Front Desk Receptionist
cemekar plass
03.2021 - 10.2022
Call Center Representative
horatio
02.2021 - 12.2021
High School Diploma -
Colegio Montesquieu
Languages - English Language
Uasd
Some College (No Degree) - Flight Attendant
Aeroiasca