Stephen Walker
Los Angeles,CA
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
5
5
years of professional experience
Work History
Host
Bubba Gump Shrimp
Santa Monica, California
02.2022 - Current
- Provided excellent customer service by anticipating customer needs.
- Greeted guests upon arrival and provided them with menus.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Checked identification for guests who appeared under age 21.
Sales Associate
Vans
Tampa, Florida
06.2022 - 07.2022
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Greeted customers and provided exceptional customer service.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled customer complaints in a professional manner.
Valet Porter
Stadium Toyota
Tampa, Florida
05.2022 - 07.2022
- Greeted customers and opened car doors to enhance service.
- Performed basic maintenance and cleaning.
- Assigned numbered tags to customers and vehicles.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
Barista
Starbucks
Clearwater, Florida
07.2021 - 12.2021
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained calm demeanor during high-volume periods and special events.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Supported highest standards of conduct and service to support company reputation.
Sales Associate
Zumiez
Clearwater, Florida
06.2021 - 07.2021
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted customers with product selection, sizing and styling.
Team Member
Culver's Restaurant
Tampa, Florida
11.2020 - 07.2021
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Participated in training sessions for new employees when needed.
- Greeted customers upon entering the store with friendly demeanor.
Drive-Thru Team Member
Zaxby's Chicken Fingers & Buffalo Wings
Tampa
02.2020 - 11.2020
- Performed opening and closing duties as assigned by management team.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Tailored orders to address customer allergies and gluten concerns.
- Operated cash registers efficiently and accurately.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
Education
High School Diploma -
Allnso High School
Tampa06-2021
Skills
- Telephone reception
- Customer engagement
- POS software
- Team player mentality
- Exceptional communication
- Sales strategies
- Up-selling techniques
- Customer service
Timeline
Sales Associate
Vans
06.2022 - 07.2022
Valet Porter
Stadium Toyota
05.2022 - 07.2022
Host
Bubba Gump Shrimp
02.2022 - Current
Barista
Starbucks
07.2021 - 12.2021
Sales Associate
Zumiez
06.2021 - 07.2021
Team Member
Culver's Restaurant
11.2020 - 07.2021
Drive-Thru Team Member
Zaxby's Chicken Fingers & Buffalo Wings
02.2020 - 11.2020
High School Diploma -
Allnso High School