Stephen White
Mattress Outlet
Charlotte, North Carolina ,NC
2
years of professional experience
Motivated and dependable sales professional with experience in customer service, sales, and building strong relationships with customers. Skilled at understanding customer needs, recommending products, closing sales, and providing a positive shopping experience. Strong communicator with a professional attitude, excellent work ethic, and the ability to work effectively in fast-paced environments. Driven to meet and exceed sales goals while maintaining customer satisfaction.
Work History
Salesperson
7 Months- Assisted customers in selecting mattresses and sleep products based on their comfort preferences, needs, and budget.
- Built strong customer relationships through friendly, professional service and effective communication.
- Utilized consultative selling techniques to identify customer needs and recommend appropriate products.
- Consistently worked toward and achieved individual and store sales goals.
- Educated customers on mattress features, benefits, warranties, financing options, and available promotions.
- Negotiated and closed sales while providing a positive, personalized customer experience.
- Maintained organized merchandise displays and ensured the sales floor was clean and presentable.
- Processed sales transactions accurately and assisted with delivery and order coordination.
- Followed up with customers to ensure satisfaction and encourage repeat business and referrals.
- Handled customer questions, concerns, and objections professionally while working to resolve issues.
Team Leader
3 Months- Supervised daily cleaning operations to ensure high-quality service delivery.
- Trained new team members on safety protocols and cleaning techniques.
- Implemented efficient cleaning schedules to optimize workforce productivity.
- Conducted regular inspections to maintain cleanliness and adherence to standards.
- Coordinated with outside contractors when specialized cleaning services were required.
- Developed a comprehensive plan for cleaning services, including scheduling, staffing needs, and budgeting considerations.
Package Handler
8 Months- Operated material handling equipment to efficiently load and unload packages.
- Sorted packages by destination using automated systems for streamlined processing.
- Maintained cleanliness and organization of work area to enhance safety protocols.
- Collaborated with team members to achieve daily package handling goals.
Education
High School Diploma
Skills
Customer service
Customer care
Relationship building
Customer relationship building
Sales process
Customer engagement
Networking
Sales strategy development
Active listening
Sales management
Negotiation
Objection handling
Complaint handling
Up-selling
Cold calling
Closing techniques
Section name
- Assisted customers in selecting mattresses and sleep products based on their comfort preferences, needs, and budget.
- Built strong customer relationships through friendly, professional service and effective communication.
- Utilized consultative selling techniques to identify customer needs and recommend appropriate products.
- Consistently worked toward and achieved individual and store sales goals.
- Educated customers on mattress features, benefits, warranties, financing options, and available promotions.
- Negotiated and closed sales while providing a positive, personalized customer experience.
- Maintained organized merchandise displays and ensured the sales floor was clean and presentable.
- Processed sales transactions accurately and assisted with delivery and order coordination.
- Followed up with customers to ensure satisfaction and encourage repeat business and referrals.
- Handled customer questions, concerns, and objections professionally while working to resolve issues.
Timeline
Salesperson
Mattress Outlet
03.2026 - CurrentRead More
Package Handler
FedEx
09.2025 - 05.2026Read More
Team Leader
ARD Cleaning Services
03.2025 - 06.2025Read More
Independence High School
High School Diploma
Read More