Stephen Williams
Coconut Creek,FL
Summary
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities. After 7 years working up the corporate ladder from Sales Representative to Director of Sales well versed in each aspect of selling, customer retention & dealing with all types of hurdles in the CBD space.
Overview
13
13
years of professional experience
Work History
Director of Sales
Creating Better Days
08.2017 - Current
- Managed team of sales representatives, providing guidance, coaching and support.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Monitored and coordinated workflows to optimize resources.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Raised sales from 3M annually to 12M.
- Managed and motivated sales team to increase revenue 300% in 2 years after promotion to Director.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Senior Lead Technician
Roto Rooter Plumbing
05.2015 - 08.2017
- Sold Jobs to new clients and upsold existing clients on further renovations.
- Led monthly meetings to coordinate support efforts across multiple departments.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Organized work to meet demanding production goals.
- Maintained compliance with regulatory standards and safety requirements.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Restoration Technician
United Water Restoration
06.2013 - 04.2014
- Worked emergency on call for 24 hour periods
- Sold jobs that required proper attention and clean up.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment using proper techniques and equipment.
- Inspected damaged properties and contents to prepare job action plan.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Completed tear-down of existing structures and prepared for new construction.
Deli Bakery Coordinator
Toojays
01.2011 - 06.2013
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Developed special promotions to increase revenues.
Education
Associate of Arts - Communications
Palm Beach Community College
Boca Raton, FL05.2014
High School Diploma -
Marjory Stoneman Douglas High School
Parkland, FL06.2011
Skills
- Sales Statistics Analysis
- Editorial Calendar
- Strategic Selling
- Corrective Actions
- Profit Target Achievement
- Customer Order Management
- Pipeline Development
- Account Servicing
- Profit and Loss Accountability
- Client Base Retention
- Sales Records Management
- Profit Optimization
Timeline
Director of Sales
Creating Better Days
08.2017 - Current
Senior Lead Technician
Roto Rooter Plumbing
05.2015 - 08.2017
Restoration Technician
United Water Restoration
06.2013 - 04.2014
Deli Bakery Coordinator
Toojays
01.2011 - 06.2013
Associate of Arts - Communications
Palm Beach Community College
High School Diploma -
Marjory Stoneman Douglas High School
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