Stephen Wohlscheid
Mt.Pleasant ,MI
Summary
Proactive RSC Rep, Broadband Technician, and Heavy Equipment Operator with extensive experience resolving customer complaints, enhancing network performance, and operating advanced machinery. Skilled in customer relations, technical troubleshooting, and safety procedures. Known for exceeding performance targets and fostering team collaboration.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
RSC Rep
Charter Communcations
02.2022 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Provided valuable input resulting in new opportunities for growth and development.
Broadband Technician
Charter Communnications
06.2007 - 02.2022
- Consistently met or exceeded performance metrics while maintaining a strong commitment to quality workmanship standards.
- Enhanced network performance for clients by conducting routine maintenance and system upgrades.
- Verified continuous broadband connectivity while installing cutting-edge technology.
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Utilized industry equipment to analyze, identify, and resolve technical problems.
- Utilized advanced diagnostic tools to quickly pinpoint connectivity issues within customer networks.
- Provided customer with information and requirements for all services.
- Trained new employees to properly perform installations and repairs.
- Managed multiple daily work orders, effectively prioritizing tasks to maximize productivity and meet strict deadlines.
Heavy Equipment Operator
Day Construction
06.2000 - 02.2007
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Optimized machine performance with regular cleaning, lubrication, and maintenance checks in accordance with manufacturer guidelines.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Assisted in training new hires on proper operation techniques and safety procedures for various pieces of heavy equipment.
Education
Mid Michigan Community College
Mt Pleasant Michigan 08.1992 - 05.1993
High School Diploma -
Sacred Heart Academy
Mt.Pleasant Michigan05.1992
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Records Management
Timeline
RSC Rep
Charter Communcations
02.2022 - Current
Broadband Technician
Charter Communnications
06.2007 - 02.2022
Heavy Equipment Operator
Day Construction
06.2000 - 02.2007
Mid Michigan Community College
08.1992 - 05.1993
High School Diploma -
Sacred Heart Academy
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