Stephen Gomez Jr
Hialeah,FL
Summary
Hardworking customer service rep brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with a continuous influx of people and assignments. Meticulous in completing various tasks and always ready to help team members.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Universal Imaging & Radiology-Miami Lakes, FL
2024.02 - 2024.07
- Coordinated 100 daily patients for check-in, check-out, and scheduling.
- Checked patient insurance, demographics, and health history to keep information current.
- Improved patient morale by building rapport during conversations.
- Organized essential medical documents to provide crucial information to health insurance providers.
Sales/Marketing Representative
Nuvision Auto Glass-Hialeah, FL
2023.08 - 2023.12
- Prospected in different cities throughout Miami-Dade and Broward to find new customers for the brand, signing 7 deals on an average week.
- Developed relationships with customers and ensured technicians completed installation to satisfaction.
- Traveled to Tampa Bay & Orlando for company networking opportunities, signing up more customers in these new areas.
- Partnered with sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
Juicer
Joe & The Juice-Miami, FL
2023.03 - 2023.07
- Followed all cleanliness and sanitation procedures.
- Optimized ingredient usage by accurately measuring portions for consistent flavor profiles across all menu items.
- Learned how to make sandwiches in under 2.5 minutes which helped service over 200 daily customers.
- Established strong rapport with regular customers, fostering trust through friendly service and product knowledge expertise.
- Collaborated with team members to execute our systems to perfection and deliver quickest, highest-quality service possible.
Cashier
KFC-Miami Lakes, FL
2022.08 - 2023.03
- Gained a reputation for being speedy and charismatic at the window, bringing wait times down to less than 100 seconds per customer. The location was #1 in the area.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with attention to accuracy.
- Restocked sides, helped bring out fresh chicken, and organized any items in the front display/ drive-thru window.
Juicer
Joe & The Juice-Miami, FL
2022.04 - 2022.08
- Served about 200 customers per day, maintaining a positive and friendly attitude, and optimizing wait times.
- Operated commercial juicing equipment safely and effectively, minimizing downtime due to maintenance issues.
- Boosted customer satisfaction by efficiently preparing and serving high-quality juice blends.
- Described menu items and specials to customers to help them make the best choice for them.
- Upsold additional products such as supplements or snacks, resulting in increased overall sales revenue.
Insider, Shift Leader
Marco's Pizza-Hialeah Gardens, FL
2020.09 - 2022.04
- Led a team of 7 employees on day to day activities that drove 4k-5k every night. Focusing on customer service, cleanliness, and product quality.
- Tallied up all supplies in the walk-in fridge and freezer, ensuring it was counted correctly.
- Trained employees on food handling, POS System, order-taking, and cleaning tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
GED -
06.2022
Scores:
Language Arts: 159
Social Studies: 175
Science: 174
Math: 176
Skills
- Team Management
- Telephone Etiquette
- Appointment Scheduling
- Customer Service
- Communication
- Sales
Certification
- BrainStation Digital Marketing, 10/01/23, Present, A 2 month online digital marketing course. I learned how to create digital marketing plans, strategies, and tactics. Learned about market segmentation and data research. The final project was creating an actual marketing plan (target audience, personas, KPIs, advertisements, content strategy, etc.)
- Driver's License, 04/01/21, 06/01/29
- Forklift Certification, 07/01/24, 07/01/27, Studied the OSHA regulations regarding the operation of forklifts. Looked over any workplace hazards that might be present and learned how to handle them.
Timeline
Medical Receptionist - Universal Imaging & Radiology-Miami Lakes, FL
2024.02 - 2024.07
Sales/Marketing Representative - Nuvision Auto Glass-Hialeah, FL
2023.08 - 2023.12
Juicer - Joe & The Juice-Miami, FL
2023.03 - 2023.07
Cashier - KFC-Miami Lakes, FL
2022.08 - 2023.03
Juicer - Joe & The Juice-Miami, FL
2022.04 - 2022.08
Insider, Shift Leader - Marco's Pizza-Hialeah Gardens, FL
2020.09 - 2022.04
American High School Adult Education - GED,
- BrainStation Digital Marketing, 10/01/23, Present, A 2 month online digital marketing course. I learned how to create digital marketing plans, strategies, and tactics. Learned about market segmentation and data research. The final project was creating an actual marketing plan (target audience, personas, KPIs, advertisements, content strategy, etc.)
- Driver's License, 04/01/21, 06/01/29
- Forklift Certification, 07/01/24, 07/01/27, Studied the OSHA regulations regarding the operation of forklifts. Looked over any workplace hazards that might be present and learned how to handle them.
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