Stephenie Doolan-Brand
Streetsboro,OH
Summary
Dynamic leader with proven success in enhancing operational efficiency and customer satisfaction at Brown Derby. Excelled in staff management and inventory control, boosting team performance and reducing costs. Skilled in relationship building and quality management, achieving significant improvements in employee loyalty and customer relations.
Overview
30
30
years of professional experience
Work History
General Manager
Brown Derby
11.2022 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Manager of Operations
Yours Truly Restaurant
01.2020 - 11.2022
- Managed cross-functional teams for successful project completion and timely delivery.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Manager of Operations
Happy Moose
05.2019 - 01.2020
- Managed cross-functional teams for successful project completion and timely delivery.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
Associate Of Business Administration - Business Administration And Management
Stark State College
Canton, OH06.1998
Skills
- Quality Management
- Verbal and written communication
- Labor Cost Controls
- Team training and development
- Motivation
- Effective leader
- Staff Management
- Time Management
- Customer Relations
- Staff Supervision
- Customer Relationship Management
- Relationship Building
- Inventory Control
Timeline
General Manager
Brown Derby
11.2022 - Current
Manager of Operations
Yours Truly Restaurant
01.2020 - 11.2022
Manager of Operations
Happy Moose
05.2019 - 01.2020
Associate Of Business Administration - Business Administration And Management
Stark State College
Similar Profiles
Aidan GreinAidan Grein
Car Hopper/Lead Grill Cook at Brown DerbyCar Hopper/Lead Grill Cook at Brown Derby
Trinity ShortTrinity Short
Waitress at Brown DerbyWaitress at Brown Derby
Nicolas CadenaNicolas Cadena
Server/Bartender at Brown Derby Steakhouse StreetsboroServer/Bartender at Brown Derby Steakhouse Streetsboro