STEPHEN (STEVE) DOANE
Denton
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
18
18
years of professional experience
Work History
Service Drive Manager
Toyota Of Denton
04.2023 - 06.2025
- Oversaw daily operations of service drive, ensuring efficiency and customer satisfaction.
- Trained and mentored team members on best practices.
- Actively participated in recruiting, interviewing, hiring, and onboarding new employees with the goal of building a high-performing team.
- Coordinated with technicians to streamline workflow and reduce service wait times.
- Addressed customer complaints promptly and professionally, resolving issues effectively to maintain client trust and loyalty.
Service Advisor
Denton Chrysler Dodge Jeep Ram
09.2019 - 03.2023
- Increased repeat business, establishing trust with customers through attentive listening and clear communication.
- Assisted in developing service recommendations based on customer needs and vehicle condition.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Managed service appointments, ensuring optimal scheduling to maximize technician productivity.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Jim Mcnatt Toyota
09.2007 - 02.2019
- Increased repeat business, establishing trust with customers through attentive listening and clear communication.
- Assisted in developing service recommendations based on customer needs and vehicle condition.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Managed service appointments, ensuring optimal scheduling to maximize technician productivity.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
No Degree - Marketing
University of North Texas
Denton, TXSkills
- Customer service
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Team player mentality
- Ethically produce gross profit
- Handling customer complaints
- Complaint resolution
Timeline
Service Drive Manager
Toyota Of Denton
04.2023 - 06.2025
Service Advisor
Denton Chrysler Dodge Jeep Ram
09.2019 - 03.2023
Service Advisor
Jim Mcnatt Toyota
09.2007 - 02.2019
No Degree - Marketing
University of North Texas