STEPHEN (STEVE) DOANE
Denton
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
18
18
years of professional experience
Work History
Service Drive Manager
Toyota Of Denton
04.2023 - 06.2025
- Oversaw daily operations of service drive, ensuring efficiency and customer satisfaction.
- Trained and mentored team members on best practices.
- Actively participated in recruiting, interviewing, hiring, and onboarding new employees with the goal of building a high-performing team.
- Coordinated with technicians to streamline workflow and reduce service wait times.
- Addressed customer complaints promptly and professionally, resolving issues effectively to maintain client trust and loyalty.
Service Advisor
Denton Chrysler Dodge Jeep Ram
09.2019 - 03.2023
- Increased repeat business, establishing trust with customers through attentive listening and clear communication.
- Assisted in developing service recommendations based on customer needs and vehicle condition.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Managed service appointments, ensuring optimal scheduling to maximize technician productivity.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Jim Mcnatt Toyota
09.2007 - 02.2019
- Increased repeat business, establishing trust with customers through attentive listening and clear communication.
- Assisted in developing service recommendations based on customer needs and vehicle condition.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Managed service appointments, ensuring optimal scheduling to maximize technician productivity.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
No Degree - Marketing
University of North Texas
Denton, TXSkills
- Customer service
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Team player mentality
- Ethically produce gross profit
- Handling customer complaints
- Complaint resolution
Timeline
Service Drive Manager
Toyota Of Denton
04.2023 - 06.2025
Service Advisor
Denton Chrysler Dodge Jeep Ram
09.2019 - 03.2023
Service Advisor
Jim Mcnatt Toyota
09.2007 - 02.2019
No Degree - Marketing
University of North Texas
Similar Profiles
Erick MendozaErick Mendoza
Salesperson at Toyota Of DentonSalesperson at Toyota Of Denton
Adriana AlvarezAdriana Alvarez
BDC Manager at Toyota Of DentonBDC Manager at Toyota Of Denton
Jaycie ThomasJaycie Thomas
Lube Technician at Toyota Of DentonLube Technician at Toyota Of Denton
Bernard BenjaminBernard Benjamin
Supervisor at Dominica Air & Sea Ports AuthoritySupervisor at Dominica Air & Sea Ports Authority
Thomas RamseyThomas Ramsey
Sales Consultant at Pollard Friendly FordSales Consultant at Pollard Friendly Ford