Summary
Overview
Work History
Education
Skills
Special Games, Yearly Event in Highschool
Volunteered for Children with Disabilities
Organizations
Timeline
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Stephon Robins

Irvine,US

Summary

Driven by a passion for excellence, I leveraged leadership and customer service skills at JiffyLube to enhance operational efficiency and client loyalty. My experience spans from optimizing vehicle performance to streamlining service processes, significantly boosting satisfaction. Adept in negotiation and a self-starter, I excel in fast-paced environments, consistently achieving and surpassing goals.

Overview

10
10
years of professional experience

Work History

Lube Technician/Lead

JiffyLube
Irvine
01.2018 - Current
  • Conduct oil changes, fluid checks, and tire rotations, ensuring optimal vehicle performance
  • Assist management with operational tasks, streamlining workflow and enhancing efficiency
  • Provide exceptional customer service, improving client satisfaction and loyalty
  • Diagnose and fix minor vehicle issues, preventing future breakdowns and costly repairs
  • Keep accurate service records, contributing to operational transparency and efficiency
  • Resolved customer inquiries and issues, ensuring satisfaction and repeat business

Employee

Domino's
Irvine
12.2015 - 08.2018
  • Maintained high-quality pizza standards, enhancing customer dining experience
  • Collaborated with managers to improve operational efficiency during peak hours
  • Optimized order processes, significantly reducing wait times during high-traffic periods

Employee

Boomers
Irvine
07.2015 - 08.2017
  • Set up and maintained games and attractions, ensuring they were clean, safe, and operational
  • Provided excellent customer service by assisting with inquiries and issues, and explaining the rules that the facility follows
  • Gained experience with sales and cash transactions while promoting special offers

Education

Bachelor of Science - Buisness Management

Cal State University Long beach
Long Beach
05.2024

-

Mater Dei
Santa Ana
05.2018

Skills

  • Interpersonal Skills
  • Negotiation
  • Customer Service
  • Leadership
  • Self-Starter
  • Decision Making

Special Games, Yearly Event in Highschool

  • Assisted in the planning and execution of field day activities such as face painting and sports games for kids with
    disabilities tailored to the abilities and interests of the children.
  • I contributed to the development and the improvement of the program each year that it occurred, providing
    feedback and suggestions for next time.
  • • This volunteer experience enhanced my teamwork skills by collaborating with other volunteers and families to
    provide support.

Volunteered for Children with Disabilities

  • Worked alongside other volunteers to plan sports tournaments with the kids and coordinated practices.
  • Provided one-on-one support to children assisting with daily and recreational activities.
  • I coached the kids in tournaments against other school's programs and encouraged social interactions among
    the two teams.
  • While volunteering for children with disabilities I developed a sense of empathy and patience through working
    closely with children with needs and challenges.

Organizations

Varsity Football

• Campus Ministry

Timeline

Lube Technician/Lead

JiffyLube
01.2018 - Current

Employee

Domino's
12.2015 - 08.2018

Employee

Boomers
07.2015 - 08.2017

Bachelor of Science - Buisness Management

Cal State University Long beach

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Mater Dei
Stephon Robins