Summary
Overview
Work History
Education
Skills
Hardware And Software
Certification
References
Timeline
AssistantManager

Sterling Whitlock

Tyler,Texas

Summary

Dynamic Patient Service Specialist with extensive experience at UT Health North Campus, adept in electronic health records and HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Recognized for training staff and streamlining processes, ensuring optimal care coordination and documentation accuracy.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Patient Service Specialist

UT HEALTH NORTH CAMPUS
Tyler, TX
03.2021 - 09.2024
  • Scheduled patient appointments using electronic health record system.
  • Assisted patients with insurance verification and benefits inquiries.
  • Provided information on services and procedures to patients and families.
  • Coordinated communication between medical staff and patients regarding care plans.
  • Handled patient inquiries and resolved issues in a timely manner.
  • Maintained accurate patient records and updated information regularly.
  • Trained new staff on office procedures and patient interaction best practices.
  • Ensured compliance with healthcare regulations in patient interactions and documentation.
  • Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
  • Answered incoming calls and responded to inquiries in a timely manner.
  • Processed payments from patients, including cash, check, or credit card transactions.
  • Greeted patients upon arrival and verified patient information.
  • Maintained strict confidentiality when dealing with sensitive information.
  • Created weekly reports summarizing activity within the department.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Participated in training sessions to stay updated on healthcare policies and registration software.

Medical Assistant

TIMA
Tyler, Texas
02.2018 - 09.2019
  • Managed patient scheduling and coordinated follow-up appointments effectively.
  • Prepared patients for examinations and assisted physicians during procedures.
  • Collected and recorded vital signs and medical histories accurately.
  • Maintained cleanliness and organization of examination rooms and medical supplies.
  • Processed insurance claims and verified patient eligibility for services efficiently.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Collected samples from patients for laboratory testing purposes.

City Clerk

Manpower
Winona, Texas
09.2014 - 08.2017
  • Answer multiple phone lines.
  • I took payments for citations, tickets, water, and gas bills.
  • Filing.
  • Processed permits and licenses for local businesses and residents.
  • Coordinated city council meetings, ensuring proper documentation and attendance.
  • Drafted official correspondence for various city departments and officials.
  • Managed city records by organizing and maintaining public documents.
  • Facilitated communication between citizens and local government representatives.

Office Manager / Dispatcher

Audas Enterprise LLC
Tyler, Texas
09.2013 - 07.2014
  • Answer multiple phones, file new hire applications.
  • Dispatch loads, and look for new loads as well.
  • Keep up with the driver’s logbooks.
  • Get new carrier packets, and do truck leases.
  • Keep the spreadsheet updated.
  • Submit new driver applications.
  • Coordinated schedules and appointments for team members and executives.
  • Managed daily office operations and maintained efficient workflows.
  • Oversaw inventory management, ensuring adequate supplies for all departments.
  • Organized company events and meetings, handling logistics and arrangements.

Suddenlink Dispatcher1

Suddenlink (Select Staff)
Tyler, Texas
02.2013 - 09.2013
  • Intake and data entry.
  • Reschedule appointments per Tech’s and customers.
  • Maintain a fluid workflow for the Tech.
  • Verify workable equipment.
  • It is a call center environment and calls are heavy and must be quick.

Office Administration

Manpower
Kilgore, Texas
11.2012 - 02.2013
  • Answer multiple phones.
  • QuickBooks and sort mail throughout the office.
  • Assign deliveries and give directions to and from the office to drop-offs.
  • Assisted with office administration tasks such as filing paperwork or entering data into computer systems.
  • Greeted visitors, handled inquiries, and directed them to the correct office or person.

Tyler Rose Garden-Administrative Assistant

Select Staff Agency
Tyler, Texas
07.2012 - 08.2012
  • Answered multi-phone lines.
  • Maintained electronic filing system and logged checks to Excel spreadsheet.
  • Scanned incoming contracts and filed electronically.
  • Created new folders for upcoming events.
  • Received deposits from customers, created and maintained deposit log sheet.

Education

ATI Technical Institute - Medical Assistant

ATI Technical Institute
Dallas
11.1999

Skills

  • Electronic health records
  • Insurance verification
  • HIPAA compliance
  • Patient documentation
  • Customer relationship management
  • Medical terminology
  • Problem solving
  • Team collaboration
  • Staff training
  • Data entry
  • Post-discharge care coordination
  • Team leadership
  • Policy understanding
  • Intake assessment
  • EMR updating
  • Verbal and written communication

Hardware And Software

  • Dell
  • IBM
  • HP
  • Compaq
  • Microsoft Word
  • Excel
  • Access
  • Outlook
  • Power Point
  • Lotus 1-2-3
  • Windows 98-2000
  • Windows XP Professional/ Home
  • Windows Vista and 7
  • QuickBooks Windows 10

Certification

  • CERTIFIED HEALTHCARE ACCESS ASSOCIATE
  • JUNE 2022

References

References available upon request.

Timeline

Patient Service Specialist

UT HEALTH NORTH CAMPUS
03.2021 - 09.2024

Medical Assistant

TIMA
02.2018 - 09.2019

City Clerk

Manpower
09.2014 - 08.2017

Office Manager / Dispatcher

Audas Enterprise LLC
09.2013 - 07.2014

Suddenlink Dispatcher1

Suddenlink (Select Staff)
02.2013 - 09.2013

Office Administration

Manpower
11.2012 - 02.2013

Tyler Rose Garden-Administrative Assistant

Select Staff Agency
07.2012 - 08.2012

ATI Technical Institute - Medical Assistant

ATI Technical Institute

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