Sterling Phillips
Winston-Salem,NC
Summary
Committed individual with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Novant Health, Inc
Winston-Salem, NC
03.2023 - Current
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Compiled physical and digital documents, charts and reports.
- Completed day-to-day duties accurately and efficiently.
General Manager
Panera Bread
Winston-Salem, NC
03.2021 - 03.2023
- Recruited, interviewed and hired qualified staff for open positions.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared staff work schedules and assigned team members to specific duties.
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
- Trained employees on duties, policies and procedures.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Panera Bread
Mooresville, NC
08.2020 - 03.2021
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained up-to-date knowledge of company products and services.
Shift Supervisor
Panera Bread
Winston-Salem, NC
06.2019 - 08.2020
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Prepared operations data to produce comprehensive reports to management.
- Resolved customer complaints and reported issues to senior management.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Education
High School Diploma -
West Forsyth High School
Clemmons, NC06-2017
Some College (No Degree) - Pyschology
University of North Carolina At Charlotte
Charlotte, NCAssociate of Science - Prenursing Studies
Davidson County Community College
Thomasville, NCSkills
- HIPAA Compliance
- Electronic Medical Records
- Proficient in Epic
- Microsoft Office
- Paperwork Coordination
- Administrative Skills
- Analytical Skills
- Staff Management
- Schedule Management
- Team Player
- Leadership
- First Aid/CPR
- Nursing Assistant Certified
- Critical Thinking
Certification
Certified Nursing Assistant (CNA) I- Janaury 2024
Basic Life Support (BLS) Provider- September 2023
ServSafe Food Manager Certified- August 2020
Timeline
Medical Receptionist
Novant Health, Inc
03.2023 - Current
General Manager
Panera Bread
03.2021 - 03.2023
Assistant Manager
Panera Bread
08.2020 - 03.2021
Shift Supervisor
Panera Bread
06.2019 - 08.2020
High School Diploma -
West Forsyth High School
Some College (No Degree) - Pyschology
University of North Carolina At Charlotte
Associate of Science - Prenursing Studies
Davidson County Community College
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