Stevana Rutledge
Henrietta
Summary
Customer-focused service representative with a solid background in handling high-volume inbound calls and addressing customer needs effectively. Skilled in record keeping and transaction processing, contributing to improved operational efficiency and accuracy. Recognized for implementing customer feedback mechanisms that led to actionable insights and service enhancements. Passionate about delivering exceptional support and ensuring a seamless customer experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Chenega Professional Services
08.2025 - Current
- Managed daily operations of the customer service department, ensuring adherence to company policies and procedures.
- Utilized CRM software to track customer interactions and feedback, enhancing service delivery and support.
- Implemented customer feedback mechanisms, resulting in actionable insights that improved service offerings.
- Participated in team meetings to share insights and strategies for improving customer engagement.
- Maintained accurate records of customer interactions and transactions within the company database.
- Handled high-volume inbound calls with professionalism and courtesy, maintaining a calm demeanor under pressure.
- Work From Home
Pharmacy Technician
Metcare RX
Rochester, NY
08.2023 - 02.2025
- Assisted pharmacists in preparing and dispensing medications, ensuring accuracy and compliance with regulations.
- Managed inventory levels, including the ordering and restocking of pharmaceuticals and supplies, to minimize shortages.
- Provided exceptional customer service by addressing patient inquiries and resolving issues related to prescriptions.
- Processed prescription orders efficiently using pharmacy management software, contributing to improved workflow.
Pharmacy Technician
ST Ann’s Pharmacy
Rochester, NY
08.2022 - 07.2023
- Maintained accurate medication inventory and ensured compliance with safety regulations.
- Assisted pharmacists in preparing and dispensing medications, enhancing workflow efficiency.
- Collaborated with healthcare professionals to optimize patient medication therapies.
- Processed prescription orders accurately using pharmacy management software to minimize errors.
- Conducted routine checks on medication storage areas to ensure proper organization and safety.
Cashier/Pharmacy Technician
Wegmans Food Markets
Rochester, NY
12.2013 - 11.2022
- Delivered outstanding customer service by accurately processing transactions and addressing customer inquiries.
- Collaborated with pharmacy staff to manage inventory levels and ensure the availability of medications.
- Utilized point-of-sale systems to efficiently handle cash, credit, and debit transactions.
- Assisted in the preparation of prescriptions, ensuring compliance with legal and safety standards.
- Engaged with customers to provide information about pharmacy services and products, enhancing customer satisfaction.
- Processed insurance claims accurately to ensure timely reimbursements for pharmacy services.
- Trained new staff on operational procedures and customer service best practices.
- Coordinated with healthcare providers to verify prescriptions and address any discrepancies.
Customer Service Representative
Excellus BCBS
Rochester, NY
04.2019 - 06.2019
- Provided exceptional customer support by addressing inquiries and resolving issues in a timely manner.
- Developed and maintained strong relationships with clients to enhance customer loyalty and retention.
- Managed high-volume inbound calls while maintaining professionalism and composure under pressure.
Education
High School Diploma - General Studies
Joseph C Wilson High School
Rochester, United States01.2015
Skills
- Customer Relationship Building
- Record Keeping
- Attention to Detail
- Communication Skills
- Transaction Processing
- Inventory Management
- Professionalism
- Inbound Call Handling
- CRM Software Proficiency
- Customer Service Management
Timeline
Customer Service Representative
Chenega Professional Services
08.2025 - Current
Pharmacy Technician
Metcare RX
08.2023 - 02.2025
Pharmacy Technician
ST Ann’s Pharmacy
08.2022 - 07.2023
Customer Service Representative
Excellus BCBS
04.2019 - 06.2019
Cashier/Pharmacy Technician
Wegmans Food Markets
12.2013 - 11.2022
High School Diploma - General Studies
Joseph C Wilson High School