Steve Albaugh II
Lawton,OK
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
29
29
years of professional experience
Work History
Patient Administration Specialist
Department Of Army
06.1999 - 07.2023
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Responded to inquiries by directing calls to appropriate personnel
- Organized patient records and database to facilitate information storage and retrieval
Prep Dishwasher
Purgatory Ski Resort
10.1997 - 05.1999
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
Restaurant Waiter
Brown Bear Cafe
05.1994 - 09.1997
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
No Degree - Security Officer
Mckinney Job Corp
McKinney, TX04.1994
High School Diploma -
McArthur High School
Lawton, OK05.1992
Skills
- Patient Health Information Privacy
- Specialty Care
- Specialist Referrals
- Medical Information Release
Timeline
Patient Administration Specialist
Department Of Army
06.1999 - 07.2023
Prep Dishwasher
Purgatory Ski Resort
10.1997 - 05.1999
Restaurant Waiter
Brown Bear Cafe
05.1994 - 09.1997
No Degree - Security Officer
Mckinney Job Corp
High School Diploma -
McArthur High School
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