Cathy Clouse
Vermilion ,OH
Summary
Dynamic professional with a proven track record at Toshiba Business Solutions, excelling in client relationship management and contract negotiations. Demonstrated exceptional customer service and integrity, leading to increased account retention and significant cost savings. Adept at utilizing CRM tools for accurate forecasting, while fostering a collaborative environment for junior team members.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Cashier
HOBBY LOBBY Retail Stores
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Senior Account Executive
Toshiba Business Solutions
01.2014 - 01.2020
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
Senior Business Account Executive
Time Warner Business
02.2011 - 11.2014
- Regularly monitored account performance metrics, identifying areas where improvements could be made for enhanced results.
- Led successful contract renegotiations that resulted in significant cost savings for both the client and the company.
- Collaborated with cross-functional teams to develop tailored solutions for complex business challenges.
- Developed strong relationships with key clients, resulting in increased revenue and long-term partnerships.
Business Account Executive
Verizon/Altel
01.2002 - 12.2013
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Provided sales forecasts within [Number]% accuracy each quarter and each year for long-term strategic planning.
- Participated in monthly training on latest technology trends and products in industry.
Education
No Degree - Business
Tarkio College
Tarkio, MO05-1984
No Degree -
Franklin University
Columbus, OH08-1979
High School Diploma -
Westland High School
Galloway, OH06-1976
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Accomplishments
- Completed manager training program.
- Achieved [number]% of sales quote.
- Trained and mentored [number] employees.
Certification
- [Area of certification] Training - [Timeframe]
Several years in quota club
Quota club for several years for Verizon and Toshiba
Monthly award's for new customer and maintaining existing customers
Timeline
Cashier
HOBBY LOBBY Retail Stores
10.2023 - Current
Senior Account Executive
Toshiba Business Solutions
01.2014 - 01.2020
Senior Business Account Executive
Time Warner Business
02.2011 - 11.2014
Business Account Executive
Verizon/Altel
01.2002 - 12.2013
No Degree - Business
Tarkio College
No Degree -
Franklin University
High School Diploma -
Westland High School
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