Steven Cook

• Managed inbound customer interactions, identified needs, and recommended suitable products and services.
• Resolved billing, account, and order concerns while maintaining accurate CRM documentation.
• Built rapport with customers to strengthen trust and support repeat business.
• Applied product knowledge to present tailored solutions and overcome sales objections.

Worked at various job sites, predominately in IT and cable installations. Fusion spliced fiber optic cable at Dell computers in Round Rock TX. Worked independently to achieve install completion.

• Developed safe and efficient workflows for construction projects.
• Improved construction project efficiency by effectively coordinating labor, materials, and equipment resources.

• Delivered products along assigned routes, maintaining accurate schedules and consistent customer service.
• Managed route inventory, verifying orders and rotating stock to preserve product freshness.
• Collected payments and reconciled sales transactions with accurate documentation.
• Built customer relationships, resolving service issues and supporting repeat business.