Summary
Work History
Education
Skills
Timeline
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STEVE DUDASH

Bixby,OK

Summary

Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision, and campaign enhancement. Prepared to bring 8+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.

Work History

Marketing Manager

Tim Parkman Inc.
Clinton, MS
02.2018 - 06.2026
  • Developed and implemented comprehensive marketing strategies to enhance brand visibility and engagement.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Conducted market research to identify trends, informing product development and positioning strategies.
  • Monitored competitor activities, adapting strategies to maintain competitive advantage.

General Adjuster

Worley
Lees Summit, MO
02.2013 - 02.2018
  • Evaluated complex insurance claims, ensuring compliance with company policies and industry standards.
  • Developed comprehensive reports detailing findings, recommendations, and resolutions for high-value claims.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance throughout the claim adjustment process.
  • Managed a caseload of complex property damage claims, ensuring prompt resolutions and fair settlements.
  • Demonstrated adaptability by managing various types of insurance policies including homeowner''s insurance, commercial property insurance, renters'' insurance policies.
  • Exemplified strong decision-making skills, balancing the interests of policyholders and insurance carriers while adhering to ethical guidelines.
  • Conducted on-site inspections of damaged properties, assessing repair costs and evaluating coverage eligibility for each claimant.

Regional Claims Manager

IAS Claims Service
San Antonio, TX
02.2008 - 02.2013
  • Work directly with independent agencies as well as national accounts to promote both our personal and commercial lines products and services.
  • Continue adding, training and obtaining a yearly new business premium goal for independent agencies in Oklahoma and Missouri.
  • Obtaining and/or gathering information from our agencies which includes but not limited to comparison quotes, changes in the marketplace, find out their market needs or informing them of products we have that the may not have access to or their underwriting guidelines will not allow them to offer that particular product.
  • Update daily, monthly and quarterly using Word, Excel and Power Point on what markets are working, not working and why in both states.
  • Work with our staff to gather additional information that may help in promoting or selling our products.
  • Investigate and assess damage to property and create or review property damage estimates.
  • Examine claim's forms and other records to determine insurance coverage.
  • Analyze information gathered by investigation, and report findings and recommendations.
  • Prepare report of findings of investigation.
  • Investigate, evaluate and settle claims, applying policy knowledge and human relations skills to effectively settle fairly and covered claims which in turn contributes to a reduced loss ratio.
  • Examine claims forms and other records to determine insurance coverage.
  • Add temporary staff when needed to handle additional work load when a catastrophe occurs.
  • Prepare report of findings of investigation.
  • Managed a large caseload while adhering to tight deadlines.
  • Assessed damage to property caused by fire, wind, hail, water or other perils.
  • Examine claims investigated by other hired insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
  • Maintained up-to-date knowledge of industry regulations, best practices, and applicable laws governing the claims process.
  • Interview or correspond with insureds, claimants, witnesses, police, fire departments or other relevant parties to determine claim settlement, denial or review.
  • Applied problem-solving techniques to identify solutions that meet both customer needs and company goals.
  • Mentored and trained claims adjusters on best practices for decision-making and customer service.
  • Established performance metrics to evaluate team effectiveness in meeting regional goals.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving disputes with professionalism and empathy.
  • Mentored junior claims adjusters on best practices for investigating cases, negotiating settlements, and managing caseloads effectively.
  • Improved staff morale through transparent communication of expectations, constructive feedback sessions, and recognition of individual achievements.
  • Managed a team of claims professionals, providing consistent training and support to ensure optimal performance in handling complex cases.

Education

Bachelor of Science - Business

University of Oklahoma
Norman, OK
12.2003

Skills

  • Customer relationship management (CRM)
  • Brand promotion
  • Strategic planning
  • Marketing campaigns
  • Marketing campaign development
  • Brand development
  • Business development
  • Marketing analytics
  • Corporate communications
  • Market analysis
  • Partnership development
  • Competitor analysis
  • Cold calling
  • Relationship building
  • MS office suite
  • Training and onboarding

Timeline

Marketing Manager

Tim Parkman Inc.
02.2018 - 06.2026

General Adjuster

Worley
02.2013 - 02.2018

Regional Claims Manager

IAS Claims Service
02.2008 - 02.2013

Bachelor of Science - Business

University of Oklahoma

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STEVE DUDASH