Steve Enriquez
Wylie
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed during serving at multiple high end restaurants. Expert in high-volume dining environments, adept at guest engagement and menu memorization. Recognized for enhancing customer satisfaction through personalized service and efficient table management, ensuring memorable dining experiences.
Overview
11
11
years of professional experience
Work History
Server
Brass Ram
02.2023 - Current
- Provided exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area following health standards.
- Assisted in training new servers on menu knowledge and service protocols.
Server
STK
09.2022 - 02.2023
- Handled cash transactions efficiently, ensuring accuracy during closing procedures.
- Upsold daily specials and promotions, enhancing overall guest experience.
- Resolved customer complaints promptly, maintaining positive dining atmosphere.
- Monitored table turnover rates to optimize seating efficiency during peak hours.
Server
Townhearth
08.2018 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Capital Grille
01.2015 - 08.2018
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Frisco High School
Frisco, TXAssociate of Science -
Collin County Community College
Plano, TXRealtor License -
Champions School of Real Estate
Plano, TXSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Customer service
- High volume dining
- Menu memorization
Timeline
Server
Brass Ram
02.2023 - Current
Server
STK
09.2022 - 02.2023
Server
Townhearth
08.2018 - 09.2022
Server
Capital Grille
01.2015 - 08.2018
High School Diploma -
Frisco High School
Associate of Science -
Collin County Community College
Realtor License -
Champions School of Real Estate