Summary
Overview
Work History
Education
Skills
Timeline
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Steve Epler

Phoenix,Arizona

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

23
23
years of professional experience

Work History

General Manager

Firestone Complete Auto
03.2017 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.

Area Manager/Store Manager

Fletchers Tire
02.2001 - 03.2017
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Supervised 4 locations to enforce high-quality standards of operation.

Education

Associate of Science - Automotive/Diesel Technology

Arizona Automotive Institute
Glendale, AZ
08.1989

Skills

  • Vendor Sourcing
  • Business Administration
  • Staff Supervision
  • Operations Oversight
  • Workflow Planning
  • Customer Retention
  • Loss Prevention
  • Problem Resolution
  • Expense Control

Timeline

General Manager

Firestone Complete Auto
03.2017 - Current

Area Manager/Store Manager

Fletchers Tire
02.2001 - 03.2017

Associate of Science - Automotive/Diesel Technology

Arizona Automotive Institute

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Steve Epler