Steve Fernandez
Miami,FL
Summary
Resourceful Customer Service Staff Member known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Looking for a new role where hard work and dedication will be highly valued. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
3
3
years of professional experience
Work History
Customer Service Staff
Publix
Homestead, FL
04.2022 - Current
- Processed returns efficiently and effectively according to company policy.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
- Developed strong relationships with repeat customers by providing excellent customer service on each visit.
- Managing lottery tickets, Western Union services, and other specialized customer services provided at Publix.
- Helping new team members learn customer service procedures and policies.
- Informing customers about Publix's loyalty benefits, discounts, or promotional opportunities.
- Keeping work areas tidy, and assisting in maintaining store cleanliness.
- Restocking bags, receipts, and other supplies at customer service stations.
- Helping customers locate items, or providing information about products, prices, and promotions.
- Monitoring the front end of the store, making sure customer service is being provided, managing foot traffic in the store, and providing solutions for customers to be in and out.
Education
BBA - Finance
Florida International University
Miami, FLSkills
- Customer focus
- Assertiveness
- Professional telephone demeanor
- Money handling
- Retail sales customer service
- Empathy and patience
- Strong teamwork
- Positive and professional
- Creative problem solving
- Computer proficiency
- CRM software
- Complaint handling
- Account updating
- Bilingual
- Organizational skills
- Fast learner
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Staff
Publix
04.2022 - Current
BBA - Finance
Florida International University
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