Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steve Ford

Summary

I am an energetic self-starter who is creative and can work independently or with a team. I am enthusiastic when it comes to work and can maintain a positive attitude under changing work circumstances. I possess good work ethics that make long-term relationships with people possible. i am looking to become part of a team for long term employment as my goal. I will demonstrate confidence, work well with other team members and be proactive in my approach to every task assigned to me.

Overview

5
5
years of professional experience

Work History

Service Manager/ Parts Specialist

Southeastern Equipment
01.2019 - 08.2023
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.

Education

Bachelors of Business Management - Finance

Walsh University
Canton, OH
05.1991

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Reliable and Responsible
  • Customer Service Management

Timeline

Service Manager/ Parts Specialist

Southeastern Equipment
01.2019 - 08.2023

Bachelors of Business Management - Finance

Walsh University
Steve Ford