STEVE J HIERATH
Chandler,AZ
Summary
Detail-oriented professional recognized for exceptional communication, interpersonal, and creative thinking skills. Committed to leveraging these abilities to drive organizational success and foster a collaborative work environment. Known for a strong work ethic and reliability, consistently receiving praise from peers for dedication and teamwork. Eager to contribute to company goals through innovative solutions and a proactive approach to challenges.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
TEKsystems
Chandler, AZ
10.2025 - 02.2026
- Managed inbound call operations for pharmacy benefit management, ensuring efficient communication.
- Guided members in navigating pharmacy benefits to enhance understanding and utilization.
- Facilitated prior authorization and override processes for pharmacies.
Non Emergency Medical Transport
Gold Standard Transport
Chandler, AZ
03.2025 - 09.2025
- Managed logistics of non-emergency medical transportation, ensuring patients received reliable transport to rehabilitation facilities post-discharge.
- Managed operation and maintenance of diverse transport vehicles.
- Optimized delivery routes to minimize travel time and maximize efficiency.
Loan Advisor
Bridgecrest
Mesa, AZ, Arizona
03.2024 - 11.2024
- Successfully handled high-volume calls from delinquent customers.
- Provided excellent customer service while following collections procedures.
- Assisted customers with making payments via credit cards or electronic transfers.
- Developed strong communication skills to negotiate payment plans with customers.
- Performed skip tracing methods to locate missing debtors.
Total Loss Adjuster
Repwest
Poenix, AZ
08.2023 - 01.2024
- Assessed damage to vehicles, verified ownership, determined liability and calculated fair market values.
- Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.
- Determined salvage value on total-loss vehicle.
- Collected data, established facts and exercised sound judgment in drawing valid conclusions.
Total Loss Claims Adjuster
State Farm Mutual Auto Insurance Company
TEMPE, AZ
05.2018 - 02.2023
- Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.
- Determined salvage value on total-loss vehicle.
- Recorded all communication and claims activities in claims management database.
- Monitored claims handling by leveraging calendar management system, completing timely follow up with all parties.
- Used strong customer service skills to negotiate with policyholders to settle claims.
- Adhered to quality and service standards to support operational goals.
Call Center Supervisor
GC Services
Mesa, AZ
10.2014 - 04.2018
- Supervised diverse workforce through coaching, counseling and engagement.
- Supported and executed performance improvement initiatives within call center.
- Monitored internal systems to measure inbound and outbound call activity, customer feedback and resource availability.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
- Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions.
Restaurant Manager/Owner
Yvonne’s Cafe
Tempe, AZ
05.2012 - 07.2014
- Scheduled staff hours and allocated resources to maximize team member performance.
- Reviewed menus and analyzed recipes to assess labor and overhead costs.
- Established standards for personnel performance and customer service.
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.
- Scheduled and received deliveries and verified goods received against paperwork.
- Counted money and made bank deposits.
Process Server
Hot Shot Legal Services
Phoenix, AZ
01.2011 - 04.2012
- Used LexisNexis and Westlaw databases to perform thorough research.
- Used job-related software to prepare accurate and thorough documents for client communications and internal needs.
- Arranged for delivery and mailed legal correspondence to court officials and clients.
- Remained detailed and organized while simultaneously working on several cases.
Delivery Driver
UPS
Mesa, AZ
10.2011 - 01.2012
- Picked up and delivered freight between facility and customers, supporting selling process.
- Managed delivery pickups in-store using handheld device.
- Utilized relevant map programs and GPS systems to navigate routes.
- Maintained set routes and schedules to meet customer expectations.
- Maintained assigned truck in neat and clean condition, optimizing operations.
- Inspected vehicle frequently to check fluid levels and tire pressure.
Process Server
EZ Messenger
Tucson, AZ
08.2000 - 12.2010
- Used LexisNexis and Westlaw databases to perform thorough research.
- Used job-related software to prepare accurate and thorough documents for client communications and internal needs.
- Routed invoices, contracts and agreements through signature processes.
- Arranged for delivery and mailed legal correspondence to court officials and clients.
- Remained detailed and organized while simultaneously working on several cases.
Education
General Studies -
Dobson High School
Mesa05.1988
Skills
- Client support
- Performance metrics
- Effective negotiation
- Effective relationship management
- Client account management
- Telecommunications support expertise
- Delinquent account resolution
- Claims analysis
- Implementation of best practices
- Effective settlement negotiation
Timeline
Customer Service Representative
TEKsystems
10.2025 - 02.2026
Non Emergency Medical Transport
Gold Standard Transport
03.2025 - 09.2025
Loan Advisor
Bridgecrest
03.2024 - 11.2024
Total Loss Adjuster
Repwest
08.2023 - 01.2024
Total Loss Claims Adjuster
State Farm Mutual Auto Insurance Company
05.2018 - 02.2023
Call Center Supervisor
GC Services
10.2014 - 04.2018
Restaurant Manager/Owner
Yvonne’s Cafe
05.2012 - 07.2014
Delivery Driver
UPS
10.2011 - 01.2012
Process Server
Hot Shot Legal Services
01.2011 - 04.2012
Process Server
EZ Messenger
08.2000 - 12.2010
General Studies -
Dobson High School