Steve Martorano
Fort Lauderdale,FL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance to drive optimal user experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Library Specialist
Broward County, Hollywood Beach Library
07.2019 - Current
- Circulation Supervisor.
- Handled troubleshooting of hardware and software issues for library’s public computer lab (including all network printers, scanners, and copiers) as well as all staff computers.
- Handled networking issues for public Wi-Fi and in-house LAN connectivity.
- Monitored system performance to identify potential issues.
- Proficient with Windows, Apple, and Android system interfaces on desktops, laptops, tablets, and smartphones.
- Worked daily with standard desktop applications found in Microsoft365 and MacOS.
- Set up and utilized cloud software such as Microsoft’s OneDrive and Apple’s iCloud.
- Provided daily front desk/phone technical customer service support.
- Analyzed, implemented, and explained solutions to customers after troubleshooting various hardware and software problems.
Library Aide
Broward County, Imperial Point Library
01.2015 - 07.2019
- Worked daily with Windows, MacOS, and Android operating systems on various devices.
- Proficient with applications found in Microsoft365 and MacOS.
- Provided troubleshooting assistance in library’s 25 desktop public computer lab.
- Daily front desk/phone customer service experience.
- Multitasked and prioritized during periods of high-volume customer traffic.
- Daily Point of Sale operation.
- Contained and resolved customer disputes.
Manager
Café Martorano
12.2011 - 12.2014
- Handled upkeep and troubleshooting for restaurant’s sound and light system, server, router, and employee handheld devices.
- Handled all cash and credit card transactions for restaurant via Pos System.
- Utilized Microsoft365 applications for various functions such as scheduling and inventory management.
- Quick multi-problem-solving skills under duress.
- Multitasked during long periods of fast-paced, stress-filled intervals
- Consistently developed and deployed new marketing strategies for business via website and social media.
Skills
- Computer Networking
- Computer Hardware Knowledge
- Hardware and Software Installation
- Technical Support and Assistance
- Critical Thinking
- Problem Solving
- Printers and Peripherals
Certification
CompTIA A+ March 2023
(I will be taking the Network+ exam at the end of August 2023)
Timeline
Library Specialist
Broward County, Hollywood Beach Library
07.2019 - Current
Library Aide
Broward County, Imperial Point Library
01.2015 - 07.2019
Manager
Café Martorano
12.2011 - 12.2014
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