STEVE L. MASKIL
Hutchinson,Ks
Summary
Seeking a challenging opportunity where I will be able to utilize my skills and my sales experience, as well as my superior Customer Service and sales knowledge,of which will allow me to grow personally and professionally. I am self motivated and able to work both independently and as collaborative team member.
Overview
27
27
years of professional experience
Work History
Insurance Agent
Kansas Life Insurance Agency
05.2022 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Business Support Manager
Victra Verizon
07.2021 - 04.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Sales Representative
Lincare
08.2019 - 07.2021
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Led educational training seminars and product demonstrations
- Researched potential clients and markets to prepare for appointments
- Set up appointments with potential and current customers to discuss new products and services
- Utilized various sales techniques to develop relationships with customers and drive sales
Marketing Associate
Sysco Kansas City
02.2017 - 07.2019
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Planned and executed daily tasks, market pricing, and Logistics
- Identifying needs, goals , and challenges
Sales Specialist
Verizon Wireless
09.2014 - 02.2017
- Educated customers about product features and technical details to highlight benefits and correct misunderstandings
- Gave top-notch service to everyone in order to provide ample sales opportunities
- Created sales presentations to promote advertising benefits to potential customers
Customer Care Support
Farmer Bros. Coffee
04.1999 - 09.2014
- Delivered exceptional levels of service to each customer listening to concerns and answering questions
- Maintained a sales route out of Wichita to Central Kansas
- Accomplished knowledge of products sold
- Demonstrated unwavering customer service
Graphic Layout Specialist
Auto Trim Design
03.1998 - 04.1999
- Computer design layout, proofs, order preparation and processing orders
- Application of 3M vinyl graphics to vehicles, buildings and displays
- Provided outstanding service to customers by listening closely to concerns, and developing solutions for their needs
Education
Associate of Arts - Graphic Design
Hutchinson Community College
Hutchinson, KS05.1997
High School Diploma - General Education
Nickerson High School
Nickerson, KS1994
Skills
- Customer Service
- Product development
- Strategic planning
- Brand building
- On-site product demonstrations
- Quotes and sales
- Licensed insurance agent
- On-site product demonstrations
- Customer follow-up
- On-site product demonstrations
Timeline
Insurance Agent
Kansas Life Insurance Agency
05.2022 - Current
Business Support Manager
Victra Verizon
07.2021 - 04.2022
Sales Representative
Lincare
08.2019 - 07.2021
Marketing Associate
Sysco Kansas City
02.2017 - 07.2019
Sales Specialist
Verizon Wireless
09.2014 - 02.2017
Customer Care Support
Farmer Bros. Coffee
04.1999 - 09.2014
Graphic Layout Specialist
Auto Trim Design
03.1998 - 04.1999
Associate of Arts - Graphic Design
Hutchinson Community College
High School Diploma - General Education
Nickerson High School
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