Steve Mitchell

• Directed daily collision center operations, aligning production workflows with customer delivery expectations.
• Led service, estimations, and repair teams to maintain quality, cycle time, and customer satisfaction.
• Resolved escalated customer and insurer concerns with clear communication and timely follow-up.
• Managed staffing, coaching, and performance reviews to strengthen accountability across departments.
• Monitored financial performance, labor efficiency, and expense control to support profitability goals.

• Trained team members on procedures, policies, and performance expectations.
• Monitored inventory levels and supported ordering to prevent stock shortages.
• Supported hiring, onboarding, and performance coaching for new employees.
• Enforced safety and policy standards across store or department functions.
• Improved customer satisfaction by addressing and resolving complaints promptly.

Advanced from collision repair and paint technician work into production manager role. Managed production flow and parts coordination, then expanded into estimating responsibilities. Moved into front office operations as estimator and assistant general manager.

Served as President of Safety Committee for seven Lehman locations, managing safety incident and injury reporting processes.

Graduated from St, Paul Tech. With Auto body technician certification.

I have attended many courses with AMI along with I-Car and held an I-Car platinum certification.