Steve Nodd
Minneola,FL
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Product Specialist
Cues Inc
08.2018 - Current
- Assisted with demonstrations for [Product or Service] to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to [Number] junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of [Product or Service] product line.
Quality Assurance Specialist
Cues Inc.
03.2017 - 08.2018
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Inspection of every aspect of a new unit before shipment.
Training Manager
Cues Inc
03.2014 - 06.2015
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Schedule trainings for the team.
- Verify timecards and expenses.
Product Trainer
Cues, Inc.
04.2008 - 03.2014
Electronic Assembly Manager
Cues Inc
04.1998 - 06.2001
- Enhanced workplace safety by conducting regular audits and implementing necessary improvements.
- Increased product quality by establishing rigorous inspection protocols and employee training programs.
- Mentored junior staff members, providing guidance on best practices and career development opportunities.
- Managed assembly team schedules, ensuring adequate staffing levels to meet production deadlines.
Electronic Technician
Cues Inc
03.1997 - 04.1998
- Improved customer satisfaction by providing timely and accurate solutions to technical issues.
- Gained recognition for excellent troubleshooting skills, often called upon to resolve complex issues and restore systems to optimal functionality.
- Assisted engineers in designing custom solutions tailored specifically to clients'' needs, resulting in increased business opportunities from satisfied customers.
Education
Associate of Science - Electronics
USAF
Chanute A.F.B.02.1987
No Degree - Architecture
Ball State University
Muncie, IN05.1986
Skills
- Customer Engagement
- Product Training
Certification
Nassco certified since 2018.
Timeline
Product Specialist
Cues Inc
08.2018 - Current
Quality Assurance Specialist
Cues Inc.
03.2017 - 08.2018
Training Manager
Cues Inc
03.2014 - 06.2015
Product Trainer
Cues, Inc.
04.2008 - 03.2014
Electronic Assembly Manager
Cues Inc
04.1998 - 06.2001
Electronic Technician
Cues Inc
03.1997 - 04.1998
Associate of Science - Electronics
USAF
No Degree - Architecture
Ball State University
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