Steve Roach
Willits,CA
Summary
Results-driven Assistant Manager with expertise in inventory management, employee training, and compliance enforcement. Proven ability to enhance customer service and streamline operations to drive efficiency.
Overview
32
32
years of professional experience
Work History
Assistant Manager
O'REILLYS
Willits, California
11.2018 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Resolved customer complaints promptly to enhance service quality and retention.
- Trained and mentored new team members on company policies and procedures.
- Developed schedules for staff to ensure adequate coverage during peak hours.
- Managed inventory levels and ordered supplies to maintain optimal stock.
- Conducted regular audits of store displays for compliance with company standards.
- Collaborated with management to implement promotional strategies and events.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
Shipping and Receiving Lead
Metal Fx
Willits
08.1994 - 08.2003
- Supervised shipping and receiving operations for a leading metal fabrication company.
- Coordinated logistics to ensure timely delivery of materials and products.
- Managed inventory levels using warehouse management systems for accuracy.
- Trained new employees on safety protocols and operational procedures.
- Oversaw quality control inspections during shipping and receiving processes.
- Collaborated with suppliers to resolve shipment discrepancies and issues.
- Implemented process improvements to enhance workflow efficiency in the department.
- Maintained compliance with industry regulations for hazardous materials handling.
- Maintained high standards of quality control throughout the entire shipping and receiving process.
- Managed warehouse operations by organizing workflow, delegating tasks, and ensuring accuracy of product labeling.
- Supervised and trained personnel in the proper use of shipping and receiving equipment and procedures.
- Inspected containers for damages or discrepancies prior to accepting them from carriers.
- Created detailed reports regarding inventory levels, shipment tracking information, and other relevant data.
- Utilized computer systems to track orders throughout the supply chain process.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Prepared documents for customs clearance when necessary.
Education
Willits High School
Willits, CASome College (No Degree) - General Ed
Shasta College
Redding, CASkills
- Inventory management
- Regulatory compliance
- Employee training
- Customer service
Timeline
Assistant Manager
O'REILLYS
11.2018 - Current
Shipping and Receiving Lead
Metal Fx
08.1994 - 08.2003
Willits High School
Some College (No Degree) - General Ed
Shasta College