Results-oriented, resilient IT Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, cross team collaboration and team building. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Director of Development Operations and Infrastruct
Trupanion, Medical Insurance For Cats And Dogs
Seattle, WA
01.2017 - Current
Determined and implemented innovative and industry best practices using modern designs and tools.
Analyzed department and job-related functionality requirements to align technology priorities with business needs.
Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
Prioritized framework to evaluate technology and regulate communication with business stakeholders.
Created process and delivery improvements to reduce build cycle time.
Collaborated with product specialists to understand requirements and align business processes to product features and capabilities.
Codeveloped Compliance and Security programs meeting the needs of PCI, SOX, NYDFS, and other state compliance requirements across departments.
Responsible for BCDR planning and certification
Zero downtime transition from onsite to remote workforce in response to the Covid-19 pandemic (50 to 1600 remote workers in 5 days) using VDI technology.
Provided consultation and technical services on all aspects of information security.
Managed data center system upgrades, delivering better reliability and security for server hosting and enterprise applications.
Performed risk and vulnerability assessments and provided results and recommendations to senior management.
Managed practical action plans to respond to audit discoveries and compliance violations.
Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
Used Microsoft ADO and Audit Board to create reports to keep senior management informed of operations and progress of compliance efforts.
Director of Quality Assurance
Trupanion, Medical Insurance For Cats And Dogs
Seattle, Washington
12.2012 - 01.2017
Built an efficient, high functioning team of SDE/T's which supported new project work, as well as sustained engineering efforts, meeting the needs of a rapidly growing business with heavy dependency upon IT.
Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
Authored documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements.
Enforced compliance with government regulations and company policies.
Directed quality assurance teams, shortened validation turnaround times and reduced customer complaints.
Designed, documented, and implemented Continuous Integration solution using Microsoft Team Foundation Server, and Octopus Deploy
Integrated automated systems level and UI tests into the CI process
Implemented end to end traceability from code review, all the way through UAT
SDE/T I, II, III
Microsoft Corporation
Redmond, WA
10.2000 - 12.2012
While at Microsoft, I held various SDE/T roles across several teams including Windows, Windows CE, Window Mobile, Xbox, and Xbox Live
Validated C / C++ / C# -based architectures and related frameworks.
Executed regression test procedures and automated test suites to shorten diagnostic timeframes.
Aligned with QA engineers and testers to replicate and track bugs and defects for correction in subsequent iterations.
Wrote and executed tests and diagnostics designed to validate products and software applications.
Reviewed design specifications to validate product designs and support testability and verification.
Contributed to QA test philosophies and methodologies by establishing performance targets and guidelines.
Created automated firmware validation and user acceptance tests for the first Xbox Live Camera.
Implemented passive security scanning for the new Xbox 360 dashboard (Concertina)
Owned OPK and Setup Compatability testing for Windows XP
Education
Bachelor of Science - Computer Science
University of California, Santa Barbara
Santa Barbara, CA
09.1995 - 06.1999
Skills
Systems and software programs
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Qualifications Summary
Extensive experience developing strategy, innovative solutions, and project management of initiatives that support process and performance improvements and increased operational efficiencies.
Exceptional record consistently improving customer experience by fostering trusted relationships and delivering on expectations.
Collaborative team manager with proven success building, motivating, mentoring, and coaching cross-functional teams to top performance.
Work Availability
monday
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morning
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Quote
If Music be the Food of Love, Play On!
William Shakespeare
Timeline
Director of Development Operations and Infrastruct
Trupanion, Medical Insurance For Cats And Dogs
01.2017 - Current
Director of Quality Assurance
Trupanion, Medical Insurance For Cats And Dogs
12.2012 - 01.2017
SDE/T I, II, III
Microsoft Corporation
10.2000 - 12.2012
Bachelor of Science - Computer Science
University of California, Santa Barbara
09.1995 - 06.1999
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