Steve Jason Guzman Ramirez
San Bernardino,CA
Summary
Dynamic Assistant Manager with expertise in team leadership and training. Specializes in improving operational efficiency and enhancing customer satisfaction. Proven ability to implement behavioral strategies and support diverse client needs. Bilingual professional dedicated to fostering positive team environments, and driving business success.
Overview
10
10
years of professional experience
Work History
Store Trainer
In-N-Out Burger
San Bernardino, CA
03.2024 - Current
- Trained new hires in cash handling, dining area operations, and drive-through procedures, enhancing team competence.
- Provided constructive feedback to new hires, fostering continuous improvement and recognition of achievements.
- Delivered exceptional customer service by promptly addressing customer needs and concerns.
- Maintained strict adherence to food safety protocols during food preparation.
Behavior Technician
Autism Learning Partners
Ontario, CA
02.2024 - Current
- Conducted functional assessments and implemented behavior plans to support client development.
- Utilized crisis management techniques to effectively de-escalate challenging situations.
- Supported clients in developing crucial self-help skill and promoting independence.
- Monitored client behavior to identify areas for improvement or reinforcement.
Assistant Manager
Chipotle
Redlands, CA
01.2016 - 02.2024
- Developed and implemented strategies to optimize daily operations and improve productivity.
- Managed scheduling and task assignments to ensure an efficient workflow.
- Conducted performance reviews and provided ongoing coaching to enhance staff performance.
- Analyzed performance data to inform management decisions and forecast business outcomes.
- Facilitated one-on-one meetings to guide employee development and address priorities.
Education
Business
California State University, San Bernardino
San Bernardino, CASkills
- Crisis management
- Behavior plan implementation
- Customer service excellence
- Operational efficiency
- Data Collection & Analysis
- Bilingual
Languages
Spanish
Professional
Timeline
Store Trainer
In-N-Out Burger
03.2024 - Current
Behavior Technician
Autism Learning Partners
02.2024 - Current
Assistant Manager
Chipotle
01.2016 - 02.2024
Business
California State University, San Bernardino
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